Balenciaga Client Ambassador

About Balenciaga

Balenciaga is a globally recognised luxury fashion house known for its avant‑garde design language and contemporary ready‑to‑wear, footwear and accessories. As part of the Kering group, the maison operates an international retail network and places strong emphasis on brand storytelling, client service excellence and creative innovation across its boutiques and omnichannel platforms.

Role & Responsibilities

• Achieve individual and store sales targets, KPIs and qualitative objectives through proactive client prospecting and conversion.
• Represent the Balenciaga brand in every client interaction by delivering immersive storytelling about collections, inspirations and product details.
• Deliver a seamless omnichannel client journey, including in‑store, distant sales and after‑sales follow up, in line with HQ guidelines and loyalty programmes.
• Create, maintain and develop a personalised client portfolio; use the Luce app to track interactions and ensure timely follow‑up.
• Process client transactions accurately at the cash desk (in‑store and remote), utilising M‑xstore and other point‑of‑sale tools as required.
• Coordinate with the stock/BOH team to guarantee product availability, receive and process deliveries, and prepare shipments to clients.
• Execute visual merchandising and product presentation standards to maintain the Balenciaga house image and store organisation.
• Report client requests, complaints and market feedback to the Store Management and Client Engagement teams; propose follow‑up actions.
• Contribute to Retail Excellence processes across front and back of house, including stock control, inventories and retail operations.
• Foster collaborative teamwork with internal stakeholders (store management, VM, accounting, client engagement) and assist colleagues to achieve store goals.
• Support omnichannel after‑sales procedures to the highest standard and relay administrative follow‑up to Store Director / Operations Manager.
• Keep abreast of market and fashion trends and participate in the store’s sustainability initiatives.

Qualifications

• Minimum 2 years of relevant retail sales experience when hired externally; internal candidates typically have completed 1 year as Sales Associate.
• Successful completion of Balenciaga onboarding and Omnichannel Client Journey training if promoted internally.
• Proven ability to meet sales targets and manage client portfolios with a personalised, relationship‑driven approach.
• Strong presentation and storytelling skills with an aptitude for product knowledge and fashion trend awareness.
• Competence in front‑ and back‑of‑house retail processes including transactions, stock handling and inventory control.
• Professional demeanour, excellent communication and a collaborative team orientation aligned with brand standards.

Skills

Experience

External candidates: at least 2 years of relevant sales experience in luxury or premium retail. Internal candidates: completion of Balenciaga onboarding and omnichannel training and a minimum of 1 year as a Sales Associate.

Education

High school diploma or equivalent; tertiary education in fashion, business or a related discipline is a plus.

Workplace

Culture

Balenciaga fosters a creative, fast‑paced retail environment that values bold design and rigorous client service. As part of the Kering family, the maison combines strong brand heritage with contemporary innovation and a commitment to sustainability and employee development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.