Balenciaga Client Ambassador

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Achieve daily and monthly sales targets and KPIs through effective sales techniques and customer engagement
• Cultivate and strengthen customer relationships, acting as a sophisticated host for clients
• Develop and maintain comprehensive product knowledge while delivering excellence in customer service
• Manage stock replenishment and maintain rigorous standards of merchandise presentation aligned with visual merchandising guidelines
• Address customer complaints professionally and efficiently, resolving issues to the satisfaction of both clients and the company
• Stay current with customer requirements and evolving operating procedures
• Maintain personal appearance and presentation in strict accordance with Balenciaga brand standards
• Adhere to all security, health, and safety regulations within the retail environment
• Perform store opening and closing procedures according to business requirements and company security protocols
• Maintain impeccable store cleanliness, organization, and visual presentation across all areas
• Support store process compliance and systematic follow-up initiatives
• Execute additional duties as assigned within defined levels of responsibility

Qualifications

• Previous experience in a similar client-facing retail role
• Ability to thrive in a fast-paced, high-pressure retail environment
• Strong initiative in customer contact and proactive communication
• Demonstrated commitment to collaborative teamwork with shared objectives
• Excellent verbal and written communication skills with the ability to build lasting client relationships
• Fluent Spanish and English language proficiency; a third language is highly advantageous
• Mature, professional presentation and strong adherence to brand image standards

Skills

Experience

Previous experience in a similar client-facing retail role is required, demonstrating familiarity with luxury customer service standards and sales-focused environments.

Education

No specific formal educational qualification is mandated; however, strong communication skills and an understanding of luxury retail principles are essential.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.