Balenciaga Client Ambassador
- Seniority
- Junior
- Posted
- Mar 31, 2026
About Balenciaga
Balenciaga is an influential luxury fashion house known for its avant‑garde design language and strong presence in global fashion retail. As part of the Kering Group, the brand combines creative experimentation with an international retail network and a commitment to contemporary luxury client experiences.
Balenciaga is hiring a Client Ambassador in Beijing (China World Store) to drive omnichannel sales and deliver exceptional luxury client experiences.
Role & Responsibilities
- Achieve defined sales targets, KPIs and both quantitative and qualitative business objectives.
- Deliver an exemplary omnichannel client journey across in‑store and remote touchpoints, ensuring seamless service from welcome to after‑sales.
- Represent the Balenciaga universe through storytelling, product knowledge and tailored style advice to inspire and retain clients.
- Create, maintain and update client portfolios and follow up via the Luce app to develop long‑term relationships and loyalty.
- Process client transactions (in‑store and distant sales) using M-xstore and execute omnichannel services such as order fulfilment and client deliveries.
- Collaborate closely with stock and BOH teams to ensure product availability, manage inventory and prepare shipments to clients.
- Maintain visual merchandising standards and execute product presentation guidelines to preserve brand image.
- Report client feedback and complaints to store management and provide high‑quality market and client insights.
- Support Retail Excellence processes across front and back of house and contribute to store sustainability objectives.
- Provide after‑sales administration and follow HQ guidelines for client journey and loyalty program where required.
Qualifications
- If internally promoted: successful completion of Balenciaga onboarding and Omnichannel Client Journey training and a minimum of 1 year as a Sales Associate.
- If externally hired: minimum of 2 years of relevant retail or luxury sales experience.
- Proven aptitude for clienteling, storytelling and delivering consistent luxury service standards.
- Strong interpersonal skills, collaboration orientation and a service‑driven mindset.
Skills
Experience
Internal candidates should have completed Balenciaga's onboarding and possess at least one year as a Sales Associate. External candidates must demonstrate a minimum of two years of relevant retail or luxury sales experience with proven client relationship management.
Education
High school diploma or equivalent; tertiary education in fashion, retail or business is advantageous.
Workplace
The role is situated in Beijing, Beijing, China.
Culture
Balenciaga cultivates a creative, fast‑paced retail environment that prizes bold design, impeccable client service and cross‑functional collaboration. As part of the Kering group, the workplace balances artistic innovation with rigorous retail standards and international best practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Balenciaga, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Associate», «Luxury Client Consultant», «Retail Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.