Balenciaga Associate Store Manager

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Assist the Store Director in overseeing floor coverage, sales performance, visual merchandising, and client service operations
• Analyze daily, weekly, and monthly performance metrics; establish continuous assessment protocols and report findings to headquarters
• Lead Department Managers in achieving quantitative and qualitative targets; implement action plans and monitor KPI attainment across the team
• Embody and reinforce brand behaviors internally; motivate staff and facilitate team activities including morning briefs and one-to-one coaching sessions
• Attract, develop, and retain talent; manage Department Managers and provide timely feedback on sales team performance and development plans
• Oversee clienteling strategy aligned with headquarters guidelines; ensure consistent delivery of Balenciaga Signature client experience standards
• Supervise sales interactions to maintain client satisfaction, engagement, and qualitative standards; monitor Customer Experience and NPS scores
• Develop client loyalty and retention programs spanning beginners to VICs (Very Important Clients); ensure high-quality client data collection and one-to-one relationship building
• Manage client complaints and delicate situations with professionalism; measure in-store actions across all communication channels (phone, mail, etc.)
• Build a network of local and international luxury business influencers to promote VIC and VVIC client loyalty
• Ensure compliance with legal, safety, security, sustainability, and HR guidelines across all store operations
• Support the Store Director in inventory management, warehouse stock oversight, and discrepancy reporting
• Manage planning and resource allocation to optimize team workload and operational efficiency

Qualifications

• At least 3 years of managerial experience in a professional capacity
• Significant experience in luxury goods sales or high-end retail management
• Proven track record in team leadership, goal-setting, task delegation, and results monitoring
• Strong understanding of clienteling, customer relationship management, and premium brand standards
• Demonstrated excellence in visual merchandising and store presentation
• Ability to manage multiple priorities in a fast-paced, high-volume retail environment

Skills

Experience

At least 3 years of managerial experience in professional settings. Significant experience in luxury goods sales or specialized retail environments required. Successful history of leading and developing sales teams, with demonstrated ability to set performance objectives, delegate responsibilities, and monitor execution against targets.

Education

Secondary education or higher; additional training or certification in retail management, business administration, or luxury brand heritage strongly preferred.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.