Balenciaga Associate Store Manager

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Support the Store Manager in leading the team and achieving sales and KPI targets
• Manage floor coverage, sales optimization, visual merchandising, and customer service operations
• Analyze daily, weekly, and monthly results and continuously evaluate performance metrics
• Assist with headquarters reporting and communicate relevant information to the store team
• Monitor local competitive environment and business trends
• Provide quality feedback to the Store Manager and report on assigned matters
• Support and guide the Store Manager in achieving qualitative and quantitative objectives
• Execute and follow up on action plans established by headquarters and the Store Manager
• Update the store team on KPI status and provide necessary support to achieve targets
• Foster a positive work environment and maintain brand behaviour standards
• Prepare team and individual activities including morning briefings and one-on-one meetings
• Collaborate with the Store Manager to manage employee issues and provide operational support
• Oversee inventory activities and warehouse stock in coordination with the Operations Manager
• Act as a Balenciaga ambassador, maintaining and reinforcing brand culture internally and externally
• Oversee clienteling activities in accordance with headquarters guidelines
• Ensure consistent execution of the Balenciaga signature experience and customer experience standards
• Monitor and act on CEE and NPS scores
• Develop clienteling mindset and strengthen customer loyalty from new customers to VICs
• Manage customer complaints and execute complete sales procedures in response
• Build networks with influential figures in domestic and international luxury sectors to enhance customer loyalty
• Ensure store appearance meets Balenciaga standards and provide team with necessary resources
• Implement Retail Excellence guidelines across front-of-house, back-of-house, and store team
• Review and improve existing procedures to enhance efficiency and effectiveness

Qualifications

• Understanding of Balenciaga product sensibility and ability to uphold brand image and values
• Knowledge of the luxury market and fashion trends with demonstrated ability to develop new customers and strengthen existing relationships
• Strong customer service mentality and excellent communication skills
• Active and positive team player capable of contributing to a positive work environment
• Ability to manage multiple priorities and work effectively under pressure

Skills

Experience

Experience in luxury retail or fashion retail management, with demonstrated track record in sales achievement and team leadership. Background in customer-focused brand engagement activities is preferred.

Education

Secondary education minimum; tertiary education in business, retail management, fashion, or related field preferred.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.