Balenciaga Associate Store Director

About Balenciaga

Balenciaga is an avant-garde luxury fashion house renowned for its boundary-pushing design language and strong global retail presence. The House is part of the Kering group and operates with a focus on creative excellence, premium client experience, and talent development across its boutiques worldwide.

Role & Responsibilities

• Support the Store Director in daily store leadership, including floor coverage, visual merchandising, display standards and delivering Balenciaga’s signature client experience.
• Lead and coach Department Managers and sales teams to achieve quantitative sales targets and qualitative KPIs; translate HQ action plans into store activity and ensure follow-up.
• Monitor and analyze sales performance (daily, weekly, monthly), share results with the team and produce actionable reports for the Store Director and HQ.
• Own clienteling and loyalty initiatives: supervise NPS/CEE monitoring, develop retention strategies for customers from new clients to VIC/VVIC segments, and manage escalated client complaints.
• Manage operational processes: opening/closing, inventory and warehouse control, petty cash and reconciliations, scheduling, payroll processing as directed, and compliance with legal/safety/security standards.
• Maintain the store image to brand standards and ensure teams have the resources and training required to deliver retail excellence.
• Identify local market dynamics and competition; build and maintain a network of local and international luxury stakeholders to strengthen client relationships.

Qualifications

• Minimum 3 years of managerial experience with responsibility for a team of at least 10 people.
• Proven sales leadership within the luxury retail sector with demonstrable achievement of targets and KPIs.
• Track record of coaching, developing and retaining retail talent; ability to set objectives, delegate and follow through on results.
• Strong organizational aptitude, attention to detail, adaptability, and excellent interpersonal skills.
• High availability and responsiveness with a strong service orientation and sensitivity to luxury client expectations.

Skills

Experience

Significant luxury retail experience with at least three years in a managerial role overseeing a team of ten or more, including responsibility for sales targets, team development and store operations.

Education

Post-secondary diploma or degree in business, retail management, fashion or a related field preferred; equivalent professional experience in luxury retail will be considered.

Workplace

Culture

Balenciaga operates within Kering’s portfolio and values creative audacity, rigorous brand standards and continuous professional growth. The House fosters a fast-paced, collaborative environment that prioritizes client excellence, internal mobility and diversity of perspectives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.