Balenciaga Associate Store Director

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Oversee floor coverage, sales performance, visual merchandising, displays, client service, and operational functions within the store in support of the Store Director
• Analyze daily, weekly, and monthly results, establish ongoing performance assessments, and provide comprehensive reports to headquarters
• Communicate performance data and insights to the store team and support Department Managers in achieving quantitative and qualitative goals
• Monitor the local business environment and competitive landscape, providing strategic feedback to the Store Director
• Lead Department Managers in implementing action plans defined by headquarters, ensuring consistent follow-up and accountability
• Create and maintain a positive work environment that reflects Balenciaga brand behaviors and values
• Support team development through morning briefings, one-on-one meetings, and ongoing coaching on sales techniques and luxury service standards
• Assist the Store Director in managing team and individual performance, addressing employee issues, and conducting talent retention initiatives
• Oversee the clienteling approach and ensure consistent execution of Balenciaga Signature and exceptional client experience standards
• Monitor Customer Experience and Net Promoter Score (CEE/NPS) metrics and implement corrective actions as needed
• Develop client relationships and loyalty programs, from entry-level clients through VIC (Very Important Client) and VVIC segments
• Ensure compliance with legal, safety, security, sustainability, and HR requirements across all store operations
• Manage store opening and closing procedures, inventory reconciliation, petty cash handling, and payroll administration
• Maintain accurate customer database entries and oversee Retail Excellence guidelines execution
• Oversee inventory management activities, warehouse stock verification, and reporting discrepancies to the Operations Manager

Qualifications

• Minimum 5 years of managerial experience supervising a team of at least 10 people
• Significant and proven sales experience in the luxury retail sector
• Demonstrated ability to set clear goals, delegate effectively, and follow up on results
• Strong sensitivity to client experience and loyalty initiatives
• Advanced organizational skills, adaptability, and listening abilities
• High availability and responsiveness to changing priorities
• Deep product and fashion industry knowledge and sensitivity
• Proficiency with digital tools and retail management systems
• Exceptional interpersonal and client service skills

Skills

Experience

At least 5 years of proven managerial experience in a supervisory capacity overseeing a team of minimum 10 people, combined with significant sales experience in luxury retail. The ideal candidate will demonstrate successful team management, goal-setting, and execution capabilities in a high-end retail environment.

Education

Not specified.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.