Balenciaga Associate Store Director (Temporary)

Overview

Balenciaga is an influential luxury fashion house known for avant-garde design and a distinct contemporary aesthetic. As part of the Kering group, the brand operates a global retail network that emphasizes creative leadership, craftsmanship and high-touch client experiences. The House offers opportunities for professional development within Balenciaga and across the wider Kering luxury portfolio.

Role & Responsibilities

• Support the Store Director in overseeing day-to-day store operations, including opening/closing procedures, security, safety and compliance with internal and legal requirements.
• Lead Department Managers and the sales team to achieve quantitative and qualitative targets, monitor KPIs and implement HQ-defined action plans with rigorous follow-up.
• Manage clienteling and VIP relationship development to drive loyalty, retention and high-quality customer experiences; monitor CEE and NPS scores and deploy corrective actions.
• Supervise visual merchandising, store atmosphere and Retail Excellence standards to ensure consistent brand presentation and client service.
• Own operational processes including payroll processing, staff scheduling, petty cash and check reconciliation, inventory and warehouse management, and reporting to HQ.
• Analyze sales and operational results (daily, weekly, monthly), prepare and deliver clear assessments and actionable feedback to the Store Director and store team.
• Attract, develop and retain talent: conduct morning briefs, one-to-ones, performance follow-up and share development plans with leadership and Operations Manager.
• Maintain a cost-conscious approach to initiatives and expense decisions in order to protect the store’s profitability and compliance with company guidelines.

Qualifications

• Minimum three years' experience in a managerial role with responsibility for at least 10 direct reports.
• Proven track record of significant sales performance within the luxury retail sector.
• Demonstrated ability to set targets, delegate effectively and follow up to achieve measurable results.
• Strong client focus with sensitivity to delivering a high-quality, branded customer experience and building VIP relationships.
• Excellent interpersonal, organizational and problem-solving skills; adaptability and responsiveness in a fast-paced retail environment.
• Digital proficiency sufficient to manage CRM/client data entry and use retail reporting tools.

Skills

Experience

At least three years in a managerial position within luxury retail, including hands-on responsibility for a sales team and proven success in driving sales, KPIs and client loyalty.

Education

High school diploma or equivalent required; Bachelor's degree in Business, Fashion, Retail Management or a related discipline preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 75,000 to USD 85,000 per annum.

Benefits

Professional development opportunities within Balenciaga and the Kering group.

Culture

Balenciaga fosters a high-energy, creative retail environment where design-led thinking and meticulous client service coexist. Employees are expected to embody the House’s distinctive behaviors, collaborate across functions, and contribute to a diverse, inclusive workplace supported by the broader Kering organization.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.