Balenciaga Associate Store Director

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Assist the Store Director in overseeing floor coverage, sales, visual merchandising, displays, client service, and operational functions
• Analyze daily, weekly, and monthly results and conduct constant performance assessments
• Support the Store Director in reporting relevant information to headquarters
• Monitor the business environment and local competition
• Lead Department Managers in achieving targeted quantitative and qualitative goals
• Implement and follow up on action plans defined with headquarters and the Store Director
• Create and maintain a positive work environment by embodying brand behaviors
• Motivate and challenge the team daily; support store director in team activities and one-to-one meetings
• Manage Department Managers and support their activities
• Assist with sales team development, provide timely feedback, and share development plans with leadership
• Behave as a Balenciaga Ambassador and promote brand culture internally and externally
• Oversee the clienteling approach and ensure store atmosphere upholds brand image
• Supervise sales to ensure client satisfaction and maintain Balenciaga qualitative standards
• Monitor CEE and NPS scores and implement corrective actions
• Develop clienteling mindset and client loyalty from beginners to VIC status
• Manage client recruitment, data collection, and one-to-one relationships
• Ensure compliance with legal, safety, security, and HR guidelines
• Oversee day-to-day store operations including opening and closing procedures
• Maintain cost consciousness when suggesting initiatives and making expense decisions
• Process payroll and maintain store schedules
• Ensure staff adherence to attendance and punctuality policies
• Process petty cash and check reconciliation monthly
• Maintain accuracy of customer database and ensure timely client data entry
• Execute Retail Excellence guidelines for front-of-house, back-of-house, and team operations
• Support Store Director in managing inventory activities, warehouse stock, and reporting discrepancies
• Challenge and improve current processes while sustaining growth and efficiency
• Supervise team planning and scheduling

Qualifications

• Minimum 3 years of experience in a managerial position managing at least 10 people
• Significant sales experience in the luxury retail industry
• Proven ability to set goals, delegate work, and follow up on results
• High sensitivity to client experience and loyalty
• Exceptional client service and interpersonal skills
• Strong organizational skills and adaptability
• Precision, openness, listening abilities, and curiosity
• Product and fashion sensitivity
• Digital skills proficiency

Skills

Experience

Minimum 3 years of experience in a managerial position overseeing a team of at least 10 people, with significant background in luxury retail sales. Demonstrated success in driving sales, managing teams, and maintaining brand standards in a high-end retail environment.

Education

Not specified

Workplace

Compensation

The base compensation for this position ranges from USD 90,000 to USD 110,000 per annum.

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.