Balenciaga Assistant Store Manager

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Support the Store Manager in floor coverage management, sales enhancement, visual merchandising, displays, customer service, and operational tasks
• Analyze daily, weekly, and monthly sales results and provide continuous performance evaluation
• Assist with headquarters reporting and share relevant information with the store team
• Monitor local competitive landscape and business environment
• Provide quality feedback to the Store Manager and report on requested matters
• Support and lead the Store Manager in achieving specific qualitative and quantitative objectives
• Execute and follow up on action plans established by headquarters and Store Manager
• Update store team on KPI status and provide necessary support to achieve targets
• Foster a positive work environment and model brand behaviors for the team to emulate
• Prepare and facilitate team activities including morning briefings and one-on-one meetings
• Collaborate with Store Manager to manage employee issues and provide job-related support
• Contribute to sales team development through clear goal follow-up and timely, consistent feedback
• Act as a Balenciaga ambassador, maintaining and promoting brand culture internally and externally
• Oversee clienteling activities in accordance with headquarters guidelines
• Maintain store ambiance consistent with Balenciaga's brand image
• Execute Balenciaga signature experiences and customer experiences consistently
• Monitor and act on CEE and NPS scores
• Develop clienteling mindset and enhance customer loyalty from new clients to VIC (Very Important Client) tier
• Acquire, develop, and retain clients through advanced data collection and one-on-one relationships
• Deliver exceptional customer experiences befitting Balenciaga's signature standards
• Measure in-store actions utilizing multiple channels (phone, email, etc.)
• Manage customer complaints and execute appropriate sales procedures
• Build networks with influential individuals in domestic and international luxury industries to strengthen VIC and VVIC loyalty
• Ensure compliance with legal, safety, security, internal regulations, sustainability, and HR guidelines
• Ensure store image meets Balenciaga standards and provide team access to necessary resources
• Manage available resources by planning, approving, organizing, and preparing activities
• Implement all necessary measures to ensure security of products and valuable items in store
• Execute Retail Excellence guidelines (FOH, BOH, store team)
• Supervise inventory activities and warehouse stock with Store Manager; report discrepancies immediately
• Manage inventory activities with Operations Manager based on inventory results
• Manage warehouse stock and validate that operations align with store sales potential
• Review and improve existing procedures to sustain growth and enhance efficiency and effectiveness
• Oversee store team scheduling activities

Qualifications

• Understanding of Balenciaga product sensitivity and ability to act in alignment with the brand's image and values
• Interest in the luxury market and knowledge of fashion trends to drive new client development and strengthen existing customer relationships
• Customer service mindset and strong communication skills to deliver excellent customer service and after-sales support
• Proactive and positive team player who contributes to maintaining a positive work environment and strengthening teamwork

Skills

Experience

Previous experience in luxury retail management or a similar leadership role in a high-end fashion environment is strongly preferred. Demonstrated success in driving sales targets, managing retail teams, and maintaining brand standards is essential.

Education

Secondary education or equivalent; further education or retail certifications in luxury retail management are advantageous.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.