- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 28, 2026
About Balenciaga
Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.
Balenciaga is seeking an Assistant Store Manager at its Las Rozas Village store near Madrid to lead the sales team, drive business and client KPIs, develop talent and uphold the brand and Retail Excellence standards. The role reports to the Store Manager and requires at least 3 years of managerial experience, significant luxury goods sales or retail experience, and a successful record of team leadership.
Role & Responsibilities
- Lead the store sales team to meet and exceed sales and KPI goals while complying with processes and guidelines.
- Promote brand engagement with clients to achieve assigned quantitative and qualitative objectives and realize the store’s full potential.
- Represent the Store Manager and carry out tasks assigned by headquarters and the Store Manager.
- Assist the Store Manager in overseeing floor coverage, sales, visual merchandising, displays, client service and store operations.
- Support the Store Manager and lead the sales team in achieving targeted quantitative and qualitative goals.
- Create and maintain a positive work environment.
- Attract, develop and retain talent.
- Support the Store Manager in building a team that is motivated, competent and up to date on the fashion and luxury industries.
- Represent Balenciaga as an ambassador and sustain and promote the brand’s culture internally and externally.
- Ensure the consistent execution of the Balenciaga Signature and client experience.
- Develop a clienteling mindset and build client loyalty and retention, from beginners to VICs.
- Build a network of people influential in local and international luxury business to promote client loyalty, especially among VICs and VVICs.
- Ensure processes comply with legal, safety, security, internal, sustainability and HR requirements.
- Ensure Retail Excellence guidelines are executed across the store, including front of house, back of house and team practices.
- Support the Store Manager in managing inventory activities and warehouse stock, and immediately report discrepancies.
- Challenge and improve existing processes to support growth and ensure efficiency and effectiveness.
- Supervise team planning.
- Monitor business KPIs including sales density, conversion rate, UPT, cross-selling rate and transactions.
- Monitor team KPIs including sales productivity, training completion rate, turnover rate and absence levels.
- Monitor client KPIs including local retention rate, CEE/Score, Recruiting Rate, Regained Clients, Prospects and Retention Rate.
- Monitor process KPIs including CRM, Omnichannel and back of house.
Qualifications
- Commitment to taking part in an innovative project.
- At least 3 years of experience in a managerial position.
- Significant experience in luxury goods sales or retail.
- Successful team management experience, including the ability to set goals, delegate work and follow up on results.
- High sensitivity to client experience and loyalty.
- Precision, organizational skills, adaptability, openness, listening ability and curiosity.
- High availability and responsiveness.
- Product and fashion sensitivity.
- Mastery of digital skills.
- Exceptional client service and interpersonal skills.
Skills
Experience
At least 3 years in a managerial position, with significant experience in luxury goods sales or retail and successful experience managing a team.
Workplace
This position is based in Madrid, Madrid, Spain.
Benefits
Professional development opportunities within Balenciaga or the Kering group, with opportunities to learn and grow in a stimulating and fulfilling workplace.
Culture
Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Balenciaga, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Retail Manager», «Deputy Store Manager», «Assistant Boutique Manager», «Retail Floor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.