Balenciaga Assistant Store Manager

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Lead Department Managers and sales team to achieve quantitative and qualitative sales targets and KPIs
• Assist Store Manager in overseeing floor coverage, visual merchandising, display execution, and operational functions
• Manage and supervise team planning, scheduling, and daily operations across the boutique
• Develop clienteling strategies and build client loyalty programmes, particularly with VIC and VVIC segments
• Serve as Balenciaga Brand Ambassador, promoting and sustaining brand culture internally and externally
• Ensure consistent execution of Balenciaga Signature and client experience standards
• Oversee inventory management, warehouse stock monitoring, and report discrepancies immediately
• Implement and maintain compliance with legal, safety, security, sustainability, and HR guidelines
• Execute Retail Excellence guidelines for front-of-house, back-of-house, and team standards
• Challenge and continuously improve current processes to drive efficiency and business growth
• Monitor and optimize KPIs including sales density, conversion rate, UPT, cross-selling rate, team productivity, turnover, and client retention metrics
• Build a network within the local luxury business community to enhance client acquisition and retention

Qualifications

• Minimum 3 years of experience in a managerial position
• Significant experience in luxury goods or retail sales
• Demonstrated success in team management, including goal-setting, delegation, and results tracking
• Strong sensitivity to client experience and loyalty development
• Product and fashion market sensitivity
• Fluency in digital tools and systems
• Exceptional interpersonal and client service skills

Skills

Experience

Minimum 3 years in a managerial position with significant experience in luxury goods or retail sales. Demonstrated track record of successfully leading teams to exceed sales targets and KPI goals while maintaining brand standards and client satisfaction.

Education

Secondary education required; higher education in business, management, retail, or hospitality preferred.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.