Balenciaga Assistant Manager, Retail Performance & Omnichannel
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 13, 2026
About Balenciaga
Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.
Balenciaga seeks an Assistant Manager, Retail Performance & Omnichannel in Singapore to drive regional retail analytics and omnichannel excellence across Southeast Asia & Oceania.
Role & Responsibilities
- Monitor and analyse key business KPIs across the SEAO region to identify trends, opportunities, risks, and performance gaps.
- Design, develop, and maintain interactive Power BI dashboards providing timely, actionable insights into retail performance, client engagement, omnichannel business, and operational metrics.
- Partner with Retail Excellence, Retail Operations, CRM, Finance, and Store teams to support data-driven decision-making and provide ad hoc business analysis for strategic initiatives.
- Monitor client database performance and clienteling metrics to identify opportunities for strengthening client acquisition, retention, and engagement.
- Lead regional deployment of omnichannel initiatives, digital retail tools, and system enhancements in collaboration with Global and Regional stakeholders.
- Coordinate project planning, timelines, stakeholder communication, testing, training, and implementation to ensure successful omnichannel project delivery.
- Drive omnichannel performance by recommending initiatives to improve sales conversion, operational efficiency, and client experience.
- Evaluate project outcomes and measure business impact through performance tracking and post-implementation analysis.
- Support regional Retail Excellence initiatives and provide analytical support for retail projects and operational transformation programmes.
- Prepare business presentations and executive reports for regional management meetings and strategic planning sessions.
- Ensure accuracy, consistency, and integrity of retail and omnichannel data through regular validation and reporting governance.
Qualifications
- 5–8 years of experience in retail analytics, business performance, retail excellence, omnichannel operations, commercial planning, or project management within an international luxury or premium retail environment.
- Advanced proficiency in Microsoft Power BI with demonstrated experience designing and maintaining interactive dashboards and performance reports.
- Advanced Microsoft Excel skills including Power Query, Pivot Tables, advanced formulas, and data modelling.
- Strong analytical capability with proven experience interpreting business data and translating insights into commercial recommendations.
- Demonstrated experience managing cross-functional projects involving multiple stakeholders and regional markets.
- Strong understanding of retail KPIs, client engagement metrics, CRM performance, omnichannel business, and store operations.
- Excellent project management skills with the ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills with a continuous improvement mindset and meticulous attention to detail.
- Excellent communication and presentation skills with the ability to influence stakeholders through data-driven insights.
- Fluent in written and spoken English.
Skills
Experience
Minimum 5–8 years of relevant experience in retail analytics, business performance, retail excellence, omnichannel operations, commercial planning, or project management within an international luxury or premium retail environment.
Education
Not specified.
Workplace
This position is based in Singapore, Central, Singapore.
Culture
Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Balenciaga, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Analytics Manager», «Regional Performance & Omnichannel Lead», «Retail Excellence Analyst», «Omnichannel Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.