Aveda Key Holder

About Aveda

Founded in 1978 by Horst Rechelbacher, Aveda is a pioneering prestige beauty brand rooted in the principles of Ayurveda, botanical science, and environmental responsibility. As an employer, Aveda offers professionals the opportunity to contribute to a purpose-led house known for high-performance hair, skin, and body care, responsible sourcing, cruelty-free innovation, and a longstanding commitment to sustainability. The brand values artistry, education, wellness, and community, fostering a culture where salon experts, retail teams, scientists, and corporate talents can grow while advancing beauty that respects people and the planet.

Aveda seeks an ambitious and inspirational Key Holder to support the Store Manager and Assistant Manager in ensuring smooth, efficient store operations. This supervisory entry-level position emphasizes outstanding coaching and mentoring of the sales team to deliver personalized customer service whilst achieving sales and service targets. The role encompasses daily cash reconciliation, store opening and closing responsibilities, and the demonstration of retail excellence that aligns with the Estée Lauder Companies' commitment to prestige beauty. Ideal candidates possess prior retail experience, cash handling proficiency, and a passion for luxury cosmetics and skincare.

Role & Responsibilities

• Coach and mentor the sales team to deliver inspirational, authentic, and personalized customer service aligned with brand standards
• Support the Store Manager and Assistant Manager in maintaining efficient store operations and achieving sales and customer service targets
• Execute daily cash reconciliation and point-of-sale procedures with accuracy and integrity
• Open and close the store on a rota basis, ensuring compliance with operational protocols
• Model exemplary retail behaviors and customer engagement that reflect Aveda's commitment to prestige beauty
• Manage retail operations including inventory management and visual merchandising standards

Qualifications

• Proven retail experience, preferably within cosmetics or beauty retail
• Demonstrated ability to provide inspirational, authentic, and personalized customer service
• Previous retail operations experience including cash reconciliation and store opening/closing (desirable)
• Prior supervisory experience with coaching and mentoring capabilities (desirable)
• Proficiency with retail point-of-sale software
• Ability to work retail hours including days, evenings, weekends, and special events in a fast-paced environment
• Legal right to work in the United States

Skills

Experience

Previous retail experience, preferably within the cosmetics or prestige beauty sector. While not essential, prior retail operations experience including cash reconciliation and opening/closing procedures is desirable. Previous supervisory experience involving coaching and mentoring others to achieve sales and customer service targets is advantageous.

Compensation

The base compensation for this position ranges from USD 16.50 to USD 19 per hour.

Benefits

Health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays and vacation time, commission and bonus plan eligibility

Culture

Aveda fosters a purpose-driven workplace rooted in environmental responsibility, holistic well-being, and the art of plant-based beauty. As an employer, it encourages creativity, education, and collaboration, empowering teams to deliver high-touch service while advancing the brand’s mission of care for people and the planet.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.