- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $19.40–24.30/hour
- Department
- Retail & Boutique Operations
- Posted
- Oct 7, 2026
About Aveda
Founded in 1978 by Horst Rechelbacher, Aveda is a pioneering prestige beauty brand rooted in the principles of Ayurveda, botanical science, and environmental responsibility. As an employer, Aveda offers professionals the opportunity to contribute to a purpose-led house known for high-performance hair, skin, and body care, responsible sourcing, cruelty-free innovation, and a longstanding commitment to sustainability. The brand values artistry, education, wellness, and community, fostering a culture where salon experts, retail teams, scientists, and corporate talents can grow while advancing beauty that respects people and the planet.
Aveda is seeking a Key Holder to support the Store Manager and Assistant Manager with store operations, team coaching, customer service and sales targets, cash reconciliation, and rota-based opening and closing. The role is full-time, with a 40-hour work week; the anticipated base salary is CAD 19.40–24.30 per hour, with potential commission or bonus plan eligibility.
Role & Responsibilities
- Support the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store.
- Coach and mentor the sales team by example, modelling behaviours that support inspirational, authentic and personalized customer service and achieve sales and customer service targets.
- Perform opening and closing cash reconciliations.
- Open and close the store on a rota basis.
Qualifications
- Proven retail experience, preferably in cosmetics.
- Ability to provide inspirational, authentic and personalized customer service.
- Previous retail operations experience, including cash reconciliation and store opening and closing, is desirable.
- Previous supervisory experience, including coaching and mentoring others to achieve sales and customer service targets, is desirable.
- Ability to work retail hours, including days, nights, weekends and special events in a fast-paced environment.
- Previous experience with retail point-of-sale software.
- Applicants must be able to provide proof of their right to live and work in Canada if invited to interview.
Skills
Experience
Previous retail experience; previous retail operations and supervisory experience are desirable.
Workplace
This position is based in Ottawa, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 19.40 to CAD 24.30 per hour.
Benefits
Health, dental and vision insurance; wellness and family support programs; life and disability insurance; retirement savings plans; education-related programs; paid holidays and vacation time; potential eligibility for a commission or bonus plan.
Culture
Aveda fosters a purpose-driven workplace rooted in environmental responsibility, holistic well-being, and the art of plant-based beauty. As an employer, it encourages creativity, education, and collaboration, empowering teams to deliver high-touch service while advancing the brand’s mission of care for people and the planet.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aveda, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Keyholder», «Retail Shift Leader», «Assistant Store Supervisor», «Retail Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.