Aveda Key Holder

About Aveda

Founded in 1978 by Horst Rechelbacher, Aveda is a pioneering prestige beauty brand rooted in the principles of Ayurveda, botanical science, and environmental responsibility. As an employer, Aveda offers professionals the opportunity to contribute to a purpose-led house known for high-performance hair, skin, and body care, responsible sourcing, cruelty-free innovation, and a longstanding commitment to sustainability. The brand values artistry, education, wellness, and community, fostering a culture where salon experts, retail teams, scientists, and corporate talents can grow while advancing beauty that respects people and the planet.

The Key Holder supports the Store Manager and Assistant Manager to ensure efficient store operations and exceptional customer service delivery. This supervisory role requires outstanding coaching and mentoring capabilities to lead the sales team by example, modeling the behaviors necessary to provide inspirational, authentic, and personalized customer service while achieving all sales and customer service targets. The Key Holder is responsible for essential cash handling procedures, including daily cash reconciliation, and shares responsibility for opening and closing the store on a rota basis within a fast-paced retail environment.

Role & Responsibilities

• Coach and mentor the sales team to deliver exceptional, personalized customer service and achieve sales targets
• Lead by example, modeling the behaviors and service standards expected of the sales team
• Perform daily cash reconciliation at the start and end of shifts
• Open and close the store on a rota basis, ensuring all procedures are followed
• Support the Store Manager and Assistant Manager in day-to-day store operations
• Maintain retail point-of-sale systems and related administrative duties

Qualifications

• Proven retail experience, preferably within cosmetics or prestige beauty
• Demonstrated ability to provide inspirational, authentic, and personalized customer service
• Retail operations experience including cash reconciliation and store opening/closing procedures (desirable)
• Previous supervisory or leadership experience with coaching and mentoring capabilities (desirable)
• Experience with retail point-of-sale software
• Ability to work flexible retail hours including days, nights, weekends, and special events
• Right to live and work in the United States

Skills

Experience

Proven retail experience with a preference for cosmetics or prestige beauty sectors. Previous supervisory or leadership experience, including coaching and mentoring of sales teams to achieve targets, is desirable. Experience with retail operations, cash handling, and point-of-sale systems is highly valued.

Education

No specific formal educational requirements are stated; retail credentials or certifications in customer service or retail management are advantageous but not mandatory.

Compensation

The base compensation for this position ranges from USD 17 to USD 25 per hour.

Benefits

Health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and bonus program eligibility.

Culture

Aveda fosters a purpose-driven workplace rooted in environmental responsibility, holistic well-being, and the art of plant-based beauty. As an employer, it encourages creativity, education, and collaboration, empowering teams to deliver high-touch service while advancing the brand’s mission of care for people and the planet.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.