Aveda Key Holder

About Aveda

Founded in 1978 by Horst Rechelbacher, Aveda is a pioneering prestige beauty brand rooted in the principles of Ayurveda, botanical science, and environmental responsibility. As an employer, Aveda offers professionals the opportunity to contribute to a purpose-led house known for high-performance hair, skin, and body care, responsible sourcing, cruelty-free innovation, and a longstanding commitment to sustainability. The brand values artistry, education, wellness, and community, fostering a culture where salon experts, retail teams, scientists, and corporate talents can grow while advancing beauty that respects people and the planet.

Aveda is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in ensuring efficient store operations and delivering inspirational customer service. The role combines supervisory responsibilities with hands-on retail execution, including cash reconciliation, store opening and closing procedures, and coaching of sales associates to achieve sales and customer service targets. This position represents an excellent entry point into supervisory retail management for ambitious self-starters with proven retail experience.

Role & Responsibilities

• Lead by example and model the behaviors required for inspirational, authentic, and personalized customer service
• Coach and mentor sales team members to achieve sales and customer service targets
• Perform start and end of day cash reconciliation with accuracy and attention to detail
• Open and close the store on a rota basis, ensuring security and compliance with store procedures
• Support the Store Manager and Assistant Manager in the day-to-day smooth and efficient running of the store
• Maintain retail point-of-sale systems and ensure proper documentation of all transactions
• Ensure compliance with retail standards and company policies

Qualifications

• Proven retail experience, preferably within cosmetics or prestige beauty
• Ability to provide inspirational, authentic, and personalized customer service
• Retail point-of-sale software experience
• Ability to work flexible retail hours including days, nights, weekends, and special events
• Proof of right to live and work in the United States

Skills

Experience

Previous retail experience in a customer-facing environment is required. Previous supervisory or lead experience involving coaching and mentoring others to achieve sales and customer service targets is desirable. Retail operations experience, including cash reconciliation and store opening/closing procedures, is beneficial but not essential.

Education

High school diploma or equivalent preferred.

Compensation

The base compensation for this position ranges from USD 18 to USD 20 per hour.

Benefits

Health insurance coverage (medical, dental, and vision), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, bonus program eligibility.

Culture

Aveda fosters a purpose-driven workplace rooted in environmental responsibility, holistic well-being, and the art of plant-based beauty. As an employer, it encourages creativity, education, and collaboration, empowering teams to deliver high-touch service while advancing the brand’s mission of care for people and the planet.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.