Aveda Haircare Specialist Lead

Role & Responsibilities

• Maximise sales through excellent customer service, product expertise, and achievement of daily/weekly sales targets
• Reflect a credible and professional brand image to all internal and external stakeholders at all times
• Deliver excellence in service by implementing measures to improve service levels and create a surprise-and-delight culture
• Develop comprehensive product knowledge to deliver an industry-leading experience and ensure products meet consumer needs
• Lead and develop counter staff, providing guidance and holding team members accountable
• Plan and implement visual merchandising layouts aligned to brand guidelines and timescales
• Manage daily stock replenishment, deliveries, and associated administration within agreed company timeframes
• Implement local marketing and events initiatives aligned to retailer activity and brand strategy
• Monitor competitor activities, identify missed opportunities, and leverage social media to drive business and enhance brand image
• Manage refunds, complaints, and customer issues in line with company guidelines and to mutual satisfaction
• Ensure all auditable processes, health and safety responsibilities, and operational activities achieve minimum acceptable standards
• Minimise stock loss by implementing company security policies and procedures correctly
• Manage all promotions and discounts in accordance with company guidelines
• Recruit and retain loyal consumers through strategic engagement and relationship-building
• Create and maintain a safe working environment for customers and staff
• Utilise commercial reports to make informed decisions and maximise sales performance

Qualifications

• Retail sales experience
• Team leadership experience
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Effective verbal and written communication skills
• Excellent interpersonal and customer service skills
• High attention to detail and strong organisational abilities
• Working knowledge of computerised systems including email and Microsoft Excel
• Proven ability to handle difficult customer situations with diplomacy and tact
• Results-oriented mindset with drive to meet objectives and standards

Skills

Experience

Proven retail sales experience with demonstrated team leadership capabilities. Experience in strategic planning and execution within a retail environment preferred. Degree of experience dependent on business or store size.

Education

No formal educational qualifications explicitly required; role emphasises practical retail experience and leadership competencies.

Workplace

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.