- Employment
- Full-Time
- Seniority
- Entry-Level
- Industry
- Fine Watches & Horology
- Posted
- Oct 21, 2026
About Audemars Piguet
The brand is a prestigious entity within the luxury fashion sector, renowned for its exquisite craftsmanship and innovative designs. As part of a leading global luxury group, it offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.
Audemars Piguet seeks a Welcome Host for its Bal Harbour team in Miami. Reporting to the Boutique Director, the role welcomes and coordinates clients, manages reservations and CRM records, and works with the boutique team to deliver personalized luxury hospitality. This is a full-time position.
Role & Responsibilities
- Welcome clients and guests with a warm, refined, personalized approach, representing the brand and upholding luxury hospitality and service standards.
- Process reservations, appointments, cancellations, and modifications accurately; respond promptly and professionally to telephone, email, and online inquiries in accordance with company standards.
- Complete reservation confirmations and client communications within established timelines, with exceptional attention to detail.
- Welcome, register, and coordinate client arrivals, including walk-ins; communicate special requests and requirements to the appropriate team members.
- Escort clients to their Sales Associate, assist with seating and refreshments, anticipate client needs, and provide a comfortable, memorable boutique experience.
- Assist clients with personal belongings, maintain a pristine and welcoming reception area, and uphold an elevated boutique environment.
- Capture, maintain, and update client preferences, appointment details, and interaction histories in the CRM system while preserving confidentiality and data integrity.
- Collaborate with boutique leadership and team members, promptly communicate client feedback or concerns, support daily operations, and foster a positive, service-driven culture that upholds company policies and standards.
Qualifications
- At least 2 years of experience in luxury hospitality, reservations, concierge services, client experience, or a related client-facing role.
- Previous experience using CRM systems and maintaining accurate client records.
- Exceptional interpersonal and relationship-building skills, with a naturally welcoming and polished demeanor.
- Strong verbal and written communication skills.
- Highly organized, with the ability to manage multiple priorities in a fast-paced luxury environment.
- Strong attention to detail and commitment to flawless execution.
- Demonstrated problem-solving abilities, with excellent follow-up and organizational skills.
- Ability to maintain discretion and handle sensitive client information confidentially.
- Proficiency in English required; additional languages highly desirable.
- Knowledge of the luxury retail, hospitality, or watchmaking industry is an asset.
Skills
Experience
At least 2 years in luxury hospitality, reservations, concierge services, client experience, or a related client-facing role.
Workplace
The successful candidate will be located in Miami, Florida, USA.
Explore jobs in the USA.
Benefits
Competitive and comprehensive compensation and benefits package.
Culture
The brand fosters a culture of excellence and innovation, where creativity and individual contributions are highly valued. Employees are encouraged to pursue personal growth and are supported in their professional development within a collaborative and inclusive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Experience Host», «Client Welcome Host», «Boutique Receptionist», «Client Experience Host», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.