Audemars Piguet Watchmaking Operator — Customer Service Workshop
About Audemars Piguet
A leading Swiss watch brand operating within the luxury sector, the employer combines haute horlogerie craftsmanship with a global after‑sales network. The workshop environment prioritizes technical excellence, strict quality standards and a client‑centric approach typical of maisons affiliated with major luxury groups.
A leading Swiss watch brand in Tolochenaz seeks a Watchmaking Operator — Customer Service Workshop. Senior, full‑time horology position.
Role & Responsibilities
- Perform diagnostics, disassembly, repair and reassembly of mechanical and quartz movements according to brand technical procedures.
- Adjust timing and regulation, perform water‑resistance tests and final quality control to meet maison standards.
- Execute polishing, case and bracelet servicing, and component replacement using precision tooling and approved methods.
- Document interventions accurately in the service file and follow warranty and traceability protocols.
- Communicate technical findings and repair timelines to after‑sales advisors and, when required, directly to clients in a professional manner.
- Maintain workshop tools and equipment (timing machine, ultrasonic cleaner, demagnetiser, microscopes) in accordance with safety and calibration schedules.
- Escalate complex technical issues to senior technicians and participate in continuous improvement and training initiatives.
Qualifications
- Federal VET diploma in watchmaking (CFC) or equivalent; WOSTEP certification preferred.
- Demonstrable manual dexterity, excellent visual acuity and steady hand for micro‑mechanical operations.
- Solid understanding of horological theory, movement construction and technical drawings.
- Familiarity with workshop safety, clean‑room best practices and quality assurance procedures.
- Strong organisational skills and meticulous attention to detail.
Skills
Experience
Several years (typically 3+ years) of hands‑on experience in watch servicing and repair within an after‑sales or atelier environment, preferably for a luxury watch brand.
Education
Federal VET diploma in watchmaking (CFC) or equivalent; WOSTEP certification advantageous.
Workplace
This position is based in Tolochenaz, Vaud, Switzerland, within easy reach of Lausanne.
Culture
The workplace emphasizes artisanal precision, rigorous quality control and respect for horological heritage. The atelier fosters mentorship and technical development within a disciplined, client‑oriented service organisation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Service Watchmaker», «After‑Sales Watch Technician», «Watch Repair Specialist», «Horology Technician», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.