Audemars Piguet Watchmaking Operator — Customer Service Workshop
A leading Swiss watch brand in Tolochenaz seeks a Watchmaking Operator — Customer Service Workshop. Senior, full‑time horology position.
Overview
A leading Swiss watch brand operating within the luxury sector, the employer combines haute horlogerie craftsmanship with a global after‑sales network. The workshop environment prioritizes technical excellence, strict quality standards and a client‑centric approach typical of maisons affiliated with major luxury groups.
Role & Responsibilities
- Perform diagnostics, disassembly, repair and reassembly of mechanical and quartz movements according to brand technical procedures.
- Adjust timing and regulation, perform water‑resistance tests and final quality control to meet maison standards.
- Execute polishing, case and bracelet servicing, and component replacement using precision tooling and approved methods.
- Document interventions accurately in the service file and follow warranty and traceability protocols.
- Communicate technical findings and repair timelines to after‑sales advisors and, when required, directly to clients in a professional manner.
- Maintain workshop tools and equipment (timing machine, ultrasonic cleaner, demagnetiser, microscopes) in accordance with safety and calibration schedules.
- Escalate complex technical issues to senior technicians and participate in continuous improvement and training initiatives.
Qualifications
- Federal VET diploma in watchmaking (CFC) or equivalent; WOSTEP certification preferred.
- Demonstrable manual dexterity, excellent visual acuity and steady hand for micro‑mechanical operations.
- Solid understanding of horological theory, movement construction and technical drawings.
- Familiarity with workshop safety, clean‑room best practices and quality assurance procedures.
- Strong organisational skills and meticulous attention to detail.
Skills
Experience
Several years (typically 3+ years) of hands‑on experience in watch servicing and repair within an after‑sales or atelier environment, preferably for a luxury watch brand.
Education
Federal VET diploma in watchmaking (CFC) or equivalent; WOSTEP certification advantageous.
Workplace
This position is based in Tolochenaz, Vaud, Switzerland, within easy reach of Lausanne. Cerulean lists 3 open roles in Tolochenaz. The broader Vaud area accounts for 56 active listings on Cerulean, 1 of which are new. In Switzerland as a whole, Cerulean currently features 770 open positions, with 25 posted this week.
Culture
The workplace emphasizes artisanal precision, rigorous quality control and respect for horological heritage. The atelier fosters mentorship and technical development within a disciplined, client‑oriented service organisation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.