Audemars Piguet Watchmaker – Customer Service
- Location
- Le BrassusVaudSwitzerland
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Food & Beverage Service
- Industry
- Fine Watches & Horology
- Posted
- Jun 2, 2026
About Audemars Piguet
The brand is a prestigious entity within the luxury fashion sector, renowned for its exquisite craftsmanship and innovative designs. As part of a leading global luxury group, it offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.
Watchmaker – Customer Service position in Le Brassus, Switzerland. Multidisciplinary horological expertise and client-facing excellence.
Role & Responsibilities
- Perform comprehensive watch inspection, repair, and maintenance services
- Manage customer interactions and ensure satisfaction with service delivery
- Coordinate technical diagnostics and restoration of timepieces
- Provide expert horological consultation to clients
- Maintain service records and documentation
- Support team coordination across customer service functions
Qualifications
- Proven expertise in watchmaking and horological repair
- Strong customer service orientation and communication skills
- Ability to manage multiple service requests simultaneously
- Technical proficiency in watch diagnostics and restoration
- Professional demeanor suitable for luxury clientele
Skills
Experience
Mid-to-senior level experience in watchmaking, repair, or horological customer service, demonstrating both technical mastery and proven ability to manage client relationships in a luxury environment.
Education
Technical training in horology or watchmaking (formal apprenticeship, certification, or equivalent professional qualification required).
Workplace
The role is situated in Le Brassus, Vaud, Switzerland — conveniently close to Lausanne.
Culture
The brand fosters a culture of excellence and innovation, where creativity and individual contributions are highly valued. Employees are encouraged to pursue personal growth and are supported in their professional development within a collaborative and inclusive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Service Horloger», «Watch Technician», «Customer Service Technician», «Service Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.