Audemars Piguet Technical Advisor, Watch Repair Reception
- Employment
- Full-Time
- Seniority
- Mid-Level
- Industry
- Fine Watches & Horology
- Posted
- Jun 29, 2026
About Audemars Piguet
The brand is a prestigious entity within the luxury fashion sector, renowned for its exquisite craftsmanship and innovative designs. As part of a leading global luxury group, it offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.
Audemars Piguet seeks experienced Technical Advisor for watch repair reception in Tokyo. Expert horological knowledge and customer service excellence required.
Role & Responsibilities
- Provide expert customer guidance on watch repair services and technical matters at the reception desk
- Process watch repair requests, battery replacements, and bracelet adjustments with accuracy and care
- Generate repair quotations and communicate technical repair requirements to customers
- Offer product consultation on straps, accessories, and complementary horological goods
- Handle multi-channel customer communications via telephone, email, and social media platforms
- Execute administrative tasks utilizing bespoke systems and Microsoft Excel for operational efficiency
- Coordinate the dispatch and logistics of timepieces to and from repair facilities
- Liaise with headquarters on technical and administrative matters primarily in English
- Allocate approximately 40% of time to reception-based client engagement and 60% to back-office repair documentation and technical coordination
Qualifications
- Completed minimum two years of specialized horological education at a recognized watch school (domestic or international)
- Demonstrated minimum three years of professional experience in watch repair, repair support services, or repair-focused customer engagement
- Proficiency with fundamental PC applications including Outlook, Microsoft Excel, Microsoft Word, and PowerPoint
- Functional English language ability (fluency not required, but necessary for customer interactions and training delivery)
Skills
Experience
Minimum three years of professional experience in watch repair, repair support services, or customer-facing repair consultation roles. Prior experience in a luxury horological environment is valued.
Education
Completion of a minimum two-year specialized horological or watchmaking program at an accredited watch school, either domestic or international.
Workplace
This position is based in Tokyo, Tokyo, Japan.
Benefits
Competitive remuneration package; Annual leave of approximately 122 days (8–12 days per month, varying with calendar); Annual paid leave; Additional paid leave including sick leave, hospitalization leave, and family event leave; Unpaid leave provisions for child care, eldercare, maternity and paternity, parental leave, and long-term care; Defined contribution pension plan; Income protection insurance and comprehensive health coverage; Commuting allowance up to ¥50,000 monthly; Monthly meal and dining support of ¥7,000; Language training support in English and French; Severance pay provision.
Culture
The brand fosters a culture of excellence and innovation, where creativity and individual contributions are highly valued. Employees are encouraged to pursue personal growth and are supported in their professional development within a collaborative and inclusive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Watch Repair Intake Specialist», «Horological Technical Advisor», «Repair Service Consultant», «Watch Service Reception Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.