Audemars Piguet Technical Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Jun 29, 2026
About Audemars Piguet
The brand is a prestigious entity within the luxury fashion sector, renowned for its exquisite craftsmanship and innovative designs. As part of a leading global luxury group, it offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.
Technical Advisor position in Tokyo offering repair intake and customer support roles in luxury services.
Role & Responsibilities
- Receive and document customer repair requests with precise technical details
- Assess and triage technical issues to determine appropriate service pathways
- Communicate repair timelines and procedures to customers with clarity and professionalism
- Coordinate between customers and the technical service team to ensure continuity of care
- Maintain detailed service records and repair documentation
- Provide expert technical guidance to customers regarding product care and maintenance
Qualifications
- Strong technical knowledge of luxury goods and repair processes
- Excellent customer communication skills in Japanese and English
- Ability to work methodically with complex technical information
- Experience in customer service or technical support roles
Skills
Experience
Associate-level experience in customer service, technical support, or repair coordination preferred
Education
High school diploma or equivalent; technical certification or vocational training in repairs is advantageous
Workplace
This position is based in Tokyo, Tokyo, Japan.
Culture
The brand fosters a culture of excellence and innovation, where creativity and individual contributions are highly valued. Employees are encouraged to pursue personal growth and are supported in their professional development within a collaborative and inclusive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Repair Coordinator», «Service Advisor», «Technical Support Specialist», «Customer Care Technician», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.