Audemars Piguet Technical Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Jun 26, 2026
About Audemars Piguet
The brand is a prestigious entity within the luxury fashion sector, renowned for its exquisite craftsmanship and innovative designs. As part of a leading global luxury group, it offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.
Technical Advisor role in Tokyo, Japan. Coordinate repairs and provide technical support to luxury customers.
Role & Responsibilities
- Receive and assess customer inquiries regarding product repairs and technical issues
- Coordinate repair services and manage the intake process for defective items
- Provide technical guidance to customers regarding troubleshooting and product usage
- Document repair requests and maintain accurate service records
- Liaise between customers and the technical repair department to ensure timely resolution
Qualifications
- Strong technical knowledge of the product category
- Excellent customer service orientation and communication skills
- Ability to manage multiple requests simultaneously with attention to detail
- Problem-solving capability and patience in technical interactions
Skills
Experience
Associate-level experience in customer service, technical support, or a related field is preferred. Familiarity with repair processes and technical product knowledge is advantageous.
Education
High school diploma or equivalent; vocational training or certification in technical fields is a plus.
Workplace
This position is based in Tokyo, Tokyo, Japan.
Culture
The brand fosters a culture of excellence and innovation, where creativity and individual contributions are highly valued. Employees are encouraged to pursue personal growth and are supported in their professional development within a collaborative and inclusive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Service Advisor», «Repair Coordinator», «Technical Support Specialist», «Customer Service Technical Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.