Audemars Piguet Technical Advisor

Location
Employment Full-Time
Seniority Mid-Level
Department Clienteling, CRM & VIP Relations
Industry Fashion, Apparel & Leather Goods
Posted ✦ Today
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Technical Advisor role for a leading luxury brand in Hangzhou — deliver after‑sales technical support and repair coordination for the boutique.

Overview

A leading international luxury brand with a global retail presence, typically operating within a major luxury group. The employer is known for exacting product standards, client-focused service and a network of boutiques and service ateliers across key markets in Greater China.

Role & Responsibilities

  • Deliver technical after‑sales support to clients and retail teams, diagnosing product issues and recommending corrective actions.
  • Manage service requests from intake to resolution, including coordination with in‑house ateliers, external repair centres and quality control.
  • Provide accurate technical information to clients and frontline staff about materials, construction, warranties and care instructions.
  • Log and track repairs, parts usage and service history in the company CRM or service management system; ensure documentation meets brand standards.
  • Prioritise repair workflows to meet SLAs and boutique KPIs while maintaining strict confidentiality and brand integrity.
  • Train boutique staff on basic diagnostics, handling procedures and client communication for technical enquiries.
  • Escalate complex or recurring product faults to product development or quality teams and contribute to continuous improvement feedback loops.
  • Represent the brand professionally during client interactions, ensuring high levels of client satisfaction and retention.

Qualifications

  • Vocational or technical diploma in watchmaking, jewellery technology, textiles, footwear or related craft, or equivalent hands‑on experience.
  • Proven experience in luxury after‑sales, repairs or technical service environments; experience with boutique operations preferred.
  • Strong client service orientation with the ability to manage sensitive client expectations and escalations.
  • Demonstrable knowledge of product construction, materials and quality control processes relevant to luxury goods.

Skills

Product diagnostics and fault analysis Repair coordination and workflow prioritisation Client communication and complaint resolution Service documentation and record keeping Training and knowledge transfer to retail teams Familiarity with CRM or service management tools

Experience

Experience in luxury after‑sales, technical service or repair operations is required; typically 2+ years in a client‑facing service role within premium retail or brand ateliers.

Education

Technical or vocational qualification in a relevant craft or product discipline, or equivalent professional experience.

Workplace

The role is situated in Hangzhou, Zhejiang, China. There are currently 80 open positions in Hangzhou on Cerulean, with 2 added recently. Within Zhejiang, Cerulean currently features 121 open roles, including 2 recent additions. Across China, Cerulean lists 1.819 open roles — 23 of them newly added.

Culture

The employer cultivates a client‑centric, craft‑driven culture where meticulous attention to product quality and personalised service are paramount. Teams operate within a collaborative boutique ecosystem that values technical excellence, discretion and continual skills development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After‑Sales Technical Advisor», «Technical Customer Advisor», «Service Technical Specialist», «Product Technical Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.