Audemars Piguet Technical Advisor – Watches
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- May 13, 2026
About Audemars Piguet
A leading luxury maison operating within the international luxury sector, the employer combines haute craftsmanship with a global retail presence. The brand is recognized for meticulous product quality and a client‑centric approach, offering career opportunities across retail, service and specialised product roles within the wider luxury group.
Technical Advisor – Watches position in Hamburg with leading luxury timepiece house. After-sales service, CRM, and horological expertise required.
Role & Responsibilities
- Conduct inspections and perform routine watch servicing including bracelet adjustments, water-resistance testing, accuracy checks, battery replacements, and time calibration
- Operate technical and IT systems related to after-sales operations, inventory management, and customer relationship management
- Manage repair inventory and procurement of replacement components
- Deliver reliable, precise, and premium-quality customer service aligned with luxury hospitality standards
- Consult clients on technical product information and timepiece specifications
- Support active data capture and CRM system integration for all after-sales customers
- Coordinate and execute after-sales customer reception and associated administrative tasks
- Participate in internal and external boutique events to strengthen customer relationships and brand engagement
- Serve as technical expert resource for the boutique team, developing collective horological knowledge and technical capabilities
Qualifications
- Minimum 3 years of professional experience in the watches or horology industry
- Demonstrated expertise in contemporary luxury timepieces and vintage/pre-owned watches
- Comprehensive knowledge of the horology sector, market trends, and technical specifications
- Relationship-building mindset with a strong customer and service-oriented approach
- Proven ability to address technical challenges and navigate complex customer situations
- Exceptional communication and interpersonal skills
- Fluent proficiency in German and English
- Strong emotional intelligence and empathy in client interactions
- Stock management experience preferred
Skills
Experience
Minimum 3 years of demonstrated professional experience within the watches, horology, or luxury timepiece retail and service sector, encompassing both contemporary and vintage pieces.
Education
No formal educational qualification explicitly stated; however, technical certifications in horology or watchmaking, or formal training in the luxury retail sector, would strengthen candidacy.
Workplace
This position is based in Hamburg, Hamburg, Germany.
Benefits
Professional and appreciative work environment; flat organizational hierarchies enabling autonomous responsibility; exclusive workplace in the heart of Hamburg; dynamic and motivated team culture celebrating shared success; internal career development opportunities within the company.
Culture
The employer fosters a service‑oriented, detail‑driven culture typical of luxury maisons, emphasising craftsmanship, client discretion and continuous product education. Teams operate with a blend of high standards, collaborative professionalism and a focus on delivering memorable client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Watch Specialist», «Technical Service Consultant», «Horological Technician», «After-Sales Technical Expert», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.