Audemars Piguet Technical Advisor
Confidential luxury house — Technical Advisor in Beijing: provide technical product expertise and after‑sales support to boutiques and clients.
Overview
A distinguished luxury house operating within a global multi‑brand luxury group, renowned for meticulous craftsmanship, heritage design and elevated client service across fashion, leather goods, watches and jewelry. The employer maintains high standards of product excellence and invests in specialist talent to preserve brand integrity and client relationships.
Role & Responsibilities
- Provide expert technical advice and product knowledge to clients and boutique teams, specialising in the brand’s product category (e.g., watches, jewellery or leather goods).
- Diagnose and document product faults; coordinate repair and restoration processes with in‑house ateliers or external service centres.
- Deliver client consultations and follow‑up communications to ensure technical issues are resolved and client satisfaction is maintained.
- Train boutique staff on product construction, care instructions and technical selling points to elevate client conversations and conversion.
- Maintain accurate service records, warranty documentation and work closely with CRM and POS teams to update client files.
- Support inventory quality control by performing incoming and outgoing product inspections and reporting non‑conformities.
- Contribute to commercial objectives by advising on upsell opportunities during technical interactions and participating in boutique events as required.
Qualifications
- Vocational diploma or technical certification in watchmaking, jewellery, leather goods repair, or a related craft; equivalent technical apprenticeship considered.
- Minimum three years’ experience in technical after‑sales, product repair, or specialist retail advisory roles within the luxury sector.
- Demonstrable knowledge of product assembly, materials and quality standards relevant to the brand’s category.
- Strong client‑facing skills with an ability to communicate complex technical information clearly and diplomatically.
Skills
Experience
At least 3 years’ professional experience in technical after‑sales, repairs, or specialist product advisory within luxury retail or authorised service centres; prior boutique exposure and client‑facing responsibilities preferred.
Education
Vocational or technical diploma in watchmaking, jewellery, leather goods repair, or equivalent technical apprenticeship.
Workplace
This position is based in Beijing, Beijing, China. Cerulean lists 159 open roles in Beijing. The broader Beijing area accounts for 185 active listings on Cerulean. In China as a whole, Cerulean currently features 1.823 open positions, with 22 posted this week.
Culture
The workplace emphasises artisanal excellence, client intimacy and cross‑disciplinary collaboration between boutiques, ateliers and service teams. Employees are expected to uphold rigorous quality standards while delivering polished, discreet service to a discerning clientele.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Product Specialist», «Technical Sales Advisor», «Client Technical Specialist», «After‑sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.