- Location
- Le Brassus Vaud Switzerland
- Employment
- Full-Time
- Seniority
- Senior
- Industry
- Fine Watches & Horology
- Posted
- Nov 12, 2026
About Audemars Piguet
The brand is a prestigious entity within the luxury fashion sector, renowned for its exquisite craftsmanship and innovative designs. As part of a leading global luxury group, it offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.
At Audemars Piguet’s Customer Service Workshop, the Senior Customer Service Watchmaker works within the Heritage team, with a focus on vintage timepieces alongside contemporary watches and new releases. The role covers complete repairs, diagnostics, tool care and workshop improvement, supported by regular training. Full-time position.
Role & Responsibilities
- Carry out complete repairs on contemporary and vintage watches, including vintage manual, extra-flat, perpetual calendar, equation of time and split-seconds chronograph movements.
- Diagnose the overall condition of watches and analyse external components to provide clients with accurate, relevant information.
- Maintain the proper functioning, upkeep and reliability of work tools to ensure irreproachable quality.
- Contribute actively to the workshop’s continuous improvement by sharing ideas and expertise.
- Continuously develop skills through regular training and the exchange of know-how within the team.
Qualifications
- Hold a CFC watchmaking qualification or equivalent training, with at least 5–10 years of solid experience in a watchmaking customer service department.
- Have a strong interest in vintage watches and wish to build a career in this field; hands-on experience repairing or restoring vintage pieces is preferred.
- Be motivated by the technical challenges of vintage watches: understanding each piece and its specificities, finding suitable solutions and restoring it despite limited or unavailable components.
- Have full command of the maintenance and repair of complex movements, including vintage manual, extra-flat, perpetual calendar, equation of time and split-seconds chronograph movements, as well as adjustment, escapement finishing and commissioning operations.
- Have excellent dial fitting, hand fitting and casing skills, with particular attention to precision.
- Be curious and motivated by continuous learning, developing skills, deepening expertise in vintage pieces and taking on new technical challenges.
- Demonstrate rigour, a strong quality mindset and analytical ability to identify issues efficiently and deliver lasting solutions.
- Bring a team-oriented mindset, service orientation and passion for the profession.
Skills
Experience
At least 5–10 years in a watchmaking customer service department.
Education
CFC watchmaking qualification or equivalent training.
Workplace
This position is based in Le Brassus, Vaud, Switzerland.
Explore jobs in Vaud or in Switzerland.
Benefits
Health insurance coverage (basic and supplementary); five weeks of annual leave and two additional weeks between Christmas and New Year through the daily accumulation of additional minutes; a contribution towards sports or cultural activities; remote-work possibilities depending on the position; company restaurant; advantageous occupational pension plan (LPP).
Culture
The brand fosters a culture of excellence and innovation, where creativity and individual contributions are highly valued. Employees are encouraged to pursue personal growth and are supported in their professional development within a collaborative and inclusive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.