- Location
- Le Brassus Vaud Switzerland
- Employment
- Full-Time
- Seniority
- Senior
- Industry
- Fine Watches & Horology
- Posted
- Oct 13, 2026
About Audemars Piguet
The brand is a prestigious entity within the luxury fashion sector, renowned for its exquisite craftsmanship and innovative designs. As part of a leading global luxury group, it offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.
At Audemars Piguet’s Customer Service Workshop, the Senior Customer Service Watchmaker joins a team focused on Heritage pieces, particularly vintage watches, while also servicing contemporary pieces and new releases. The role covers complete repairs, technical diagnosis, tool care, workshop improvement, and ongoing skills development; it is full-time.
Role & Responsibilities
- Perform complete repairs on recent and vintage watches, including vintage manual-winding, ultra-thin, perpetual calendar, equation of time, and split-seconds chronograph movements.
- Assess the overall condition of watches and analyse external components to provide clients with precise, relevant information.
- Maintain the proper functioning, upkeep, and reliability of work tools to ensure impeccable quality.
- Contribute actively to the workshop’s continuous improvement initiatives by sharing ideas and expertise.
- Develop skills through regular training and knowledge-sharing within the team.
Qualifications
- Hold a CFC watchmaking qualification or equivalent training, with at least 5–10 years of solid experience in a watchmaking customer service department.
- Have a strong interest in vintage watches and a desire to build a career in this field; hands-on experience repairing or restoring antique pieces is preferred.
- Be motivated by the technical challenges of vintage watches, including understanding each piece and its specific features, finding suitable solutions, and restoring it despite limited or unavailable components.
- Have full command of the maintenance and repair of complex movements, including vintage manual-winding, ultra-thin, perpetual calendar, equation of time, and split-seconds chronograph movements, as well as adjustment, escapement finishing, and commissioning.
- Have excellent dial fitting, hand fitting, and casing skills, with particular attention to precision in every intervention.
- Be curious and committed to continuous learning, developing expertise in vintage pieces, and taking on new technical challenges.
- Demonstrate rigour, a strong quality mindset, and analytical skills to identify problems effectively and provide lasting solutions.
- Bring a team-oriented mindset, service focus, and passion for the craft.
Skills
Experience
At least 5–10 years in a watchmaking customer service department; hands-on experience repairing or restoring antique pieces is preferred.
Education
CFC watchmaking qualification or equivalent training.
Workplace
This position is based in Le Brassus, Vaud, Switzerland.
Explore jobs in Vaud or in Switzerland.
Benefits
Health insurance coverage (basic and supplementary); five weeks of annual leave plus two additional weeks between Christmas and New Year through the daily accrual of additional minutes; a contribution toward sports or cultural activities; remote-work possibilities depending on the role; company restaurant; advantageous occupational pension plan (LPP).
Culture
The brand fosters a culture of excellence and innovation, where creativity and individual contributions are highly valued. Employees are encouraged to pursue personal growth and are supported in their professional development within a collaborative and inclusive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Watch Repairer», «Senior Watchmaking Technician», «Senior Horologist», «Senior Watch Restoration Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.