Audemars Piguet Senior Client Consultant
- Location
- SydneyNew South WalesAustralia
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Aug 28, 2026
About Audemars Piguet
The brand is a prestigious entity within the luxury fashion sector, renowned for its exquisite craftsmanship and innovative designs. As part of a leading global luxury group, it offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.
Audemars Piguet Senior Client Consultant in Sydney: lead luxury retail excellence, manage VIP clientele and develop high-performing teams in Australia's flagship boutique.
Role & Responsibilities
- Deliver an outstanding customer experience throughout the entire client journey, from sales to after-sales services
- Manage and develop a portfolio of high-potential and top-tier clients while actively identifying new business opportunities
- Build long-term client relationships through best-in-class clienteling and personalized engagement strategies
- Contribute to client acquisition and support development of the boutique's client base
- Apply advanced selling techniques and provide expert guidance across complex product and client situations
- Maintain in-depth product knowledge and ensure accurate communication on products, services and after-sales processes
- Monitor and manage the client database (CRM) to support client development, engagement and data quality
- Coordinate closely with internal stakeholders to ensure seamless and consistent client experience
- Support boutique performance through achievement of individual sales targets and contribution to overall business objectives
- Participate in boutique events, client activations and networking opportunities to strengthen brand presence
- Contribute to stock management, merchandising standards and operational excellence within the boutique
- Provide guidance, coaching and knowledge sharing to Client Consultants, supporting their development in selling techniques and client experience
- Act as a role model on the sales floor by demonstrating best practices in client engagement, CRM discipline and brand representation
- Maintain professional image and uphold highest standards of presentation, service and operational compliance
Qualifications
- Minimum 7 years of experience in luxury retail or hospitality, including supervisory or team leadership responsibilities
- Proven experience in a senior client-facing role within a luxury environment
- Strong client-centric mindset with experience engaging high-net-worth or VIP clientele
- Demonstrated ability to coach, develop and support the performance of others
- Strong sales and business acumen with ability to contribute to commercial performance and deliver results
- Experience in client development, clienteling and relationship management within a luxury environment
- Leadership capabilities with ability to motivate, influence and support high-performing teams
- Excellent interpersonal and communication skills with ability to engage stakeholders and build strong relationships
- Strong organizational skills and attention to detail, with ability to thrive in fast-paced environment
- Proficiency with retail tools and CRM systems
Skills
Experience
Minimum 7 years of experience in luxury retail or hospitality, including supervisory or team leadership responsibilities. Proven track record in senior client-facing roles within prestigious luxury environments, with demonstrated expertise in high-net-worth client engagement, portfolio management and relationship development. Experience coaching and developing retail teams to deliver exceptional service standards.
Education
Not specified
Workplace
This position is based in Sydney, New South Wales, Australia.
Benefits
Competitive and comprehensive compensation and benefits package
Culture
The brand fosters a culture of excellence and innovation, where creativity and individual contributions are highly valued. Employees are encouraged to pursue personal growth and are supported in their professional development within a collaborative and inclusive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Manager», «Senior Sales Associate», «Boutique Consultant», «Luxury Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.