Audemars Piguet Retail Coaching Expert
About Audemars Piguet
The employer is a confidential luxury maison based in Le Brassus, operating within the high-end watch and jewellery segment. As part of the luxury goods ecosystem in the Vallée de Joux, the organisation emphasises artisanal excellence, client-centric retail service and meticulous attention to brand heritage while maintaining international retail standards.
Confidential luxury brand — Retail Coaching Expert in Le Brassus, Switzerland. Lead boutique coaching to elevate sales performance and client experience.
Role & Responsibilities
- Develop, deliver and iterate bespoke coaching programmes for boutique sales teams to raise conversion, average transaction value and client retention metrics.
- Conduct in‑store observations and ride‑alongs; provide real‑time feedback, role‑plays and personalised action plans to elevate selling techniques and clienteling practices.
- Analyse retail KPIs and sales data to identify performance gaps, design targeted interventions and measure coaching impact.
- Collaborate with retail management to align training priorities with seasonal launches, visual merchandising and client events.
- Design scalable training materials — playbooks, e‑learning modules and assessment tools — and train store managers to cascade coaching locally.
Qualifications
- Proven track record of coaching or training frontline retail teams in a luxury environment.
- Deep knowledge of luxury client experience, selling methodologies and boutique operations.
- Ability to translate performance data into practical coaching plans and measurable outcomes.
- Exceptional interpersonal presence, credibility with senior store leaders, and capacity to deliver constructive feedback.
- Willingness to travel regionally to boutiques and to work flexible retail hours when required.
Skills
Experience
Five or more years of progressive experience within luxury retail, with demonstrable hands‑on coaching or training responsibility and measurable improvements in store sales and client experience.
Education
Bachelor’s degree in Business, Retail Management, Hospitality or equivalent professional experience preferred.
Workplace
This position is based in Le Brassus, Vaud, Switzerland, within easy reach of Lausanne.
Culture
The workplace reflects the quiet rigor and craftsmanship of the Vallée de Joux luxury sector: a disciplined, service‑oriented environment where attention to detail and client relationships are paramount. Teams combine heritage savoir‑faire with modern retail best practices and a commitment to continuous improvement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Coach», «Retail Training Specialist», «Store Performance Coach», «Client Experience Coach», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.