Audemars Piguet Manager, ITCS Delivery Excellence
- Location
- Le BrassusVaudSwitzerland
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- IT & Technology Systems
- Industry
- Fine Watches & Horology
- Posted
- Jul 24, 2026
About Audemars Piguet
The brand is a prestigious entity within the luxury fashion sector, renowned for its exquisite craftsmanship and innovative designs. As part of a leading global luxury group, it offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.
Manager, ITCS Delivery Excellence opportunity in Le Brassus, Switzerland—lead IT service operations in luxury manufacturing.
Role & Responsibilities
- Lead and manage ITCS delivery teams to ensure consistent service excellence and operational efficiency
- Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) across IT service delivery
- Drive continuous improvement initiatives and operational optimization within the technology infrastructure
- Oversee IT service operations including incident management, change management, and problem resolution
- Collaborate with cross-functional teams and business stakeholders to align IT delivery with organizational objectives
- Manage budgets, resources, and vendor relationships to optimize operational performance
Qualifications
- Proven experience in IT service delivery or operations management within a complex manufacturing or luxury goods environment
- Strong knowledge of ITIL frameworks, service management best practices, and IT governance
- Demonstrated leadership capability with experience managing technical teams
- Understanding of production systems, supply chain optimization, and factory operations
Skills
Experience
Mid-to-senior level IT operations and service delivery management experience, ideally within luxury manufacturing, watchmaking, or comparable high-precision industrial environments.
Education
Bachelor's degree in Information Technology, Business Administration, Engineering, or equivalent professional qualification.
Workplace
This position is based in Le Brassus, Vaud, Switzerland, within easy reach of Geneva.
Culture
The brand fosters a culture of excellence and innovation, where creativity and individual contributions are highly valued. Employees are encouraged to pursue personal growth and are supported in their professional development within a collaborative and inclusive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «IT Operations Manager», «IT Service Delivery Manager», «Technology Operations Lead», «IT Infrastructure Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.