Audemars Piguet IT Delivery Excellence Manager
- Location
- Le BrassusVaudSwitzerland
- Employment
- Full-Time
- Seniority
- Manager
- Department
- IT & Technology Systems
- Industry
- Fine Watches & Horology
- Posted
- Jul 24, 2026
About Audemars Piguet
The brand is a prestigious entity within the luxury fashion sector, renowned for its exquisite craftsmanship and innovative designs. As part of a leading global luxury group, it offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.
Audemars Piguet seeks IT Delivery Excellence Manager in Le Brassus, Switzerland. Drive operational transformation and service delivery excellence.
Role & Responsibilities
- Lead the transformation and modernization of IT service delivery models and operational practices, emphasizing Agile, Lean, and DevOps methodologies
- Champion organizational change and capability building, fostering a culture of accountability, collaboration, and continuous improvement across Digital / IT Client Solutions
- Establish and oversee data-driven governance frameworks, including KPI management, visual management tools (Obeya), and real-time dashboards to enable rapid decision-making
- Optimize operational performance by simplifying processes, streamlining workflows, and implementing excellence standards across all delivery teams
- Develop and manage IT service delivery budgets, build business cases, and drive supplier performance optimization to maximize value realization
- Foster user-centric and customer-focused approaches, including field observation (Gemba), user research, and process automation to enhance service quality and user experience
- Build and mentor multidisciplinary teams, ensuring clear alignment between strategic priorities, execution plans, and business outcomes
- Facilitate cross-functional collaboration between operational and executive stakeholders, translating strategic ambitions into tangible, sustainable results
Qualifications
- Minimum 10 years of experience leading IT organizations, project portfolios, or delivery excellence functions, with significant experience in operational transformation and international environments
- Proven expertise in operational performance improvement, implementation of Agile, Lean, or DevOps practices, and process optimization
- Demonstrated strong customer and user orientation with experience implementing user-centered design approaches, field observation techniques, and needs-based methodologies
- Mastery of governance approaches, data-driven management, performance metrics, and visual management tools such as Obeya or equivalent
- Confirmed experience in budgetary management, business case development, value optimization, and strategic supplier management
- Recognized leadership capabilities with proven ability to federate multidisciplinary teams and guide organizational maturity progression
- Excellent communication, influence, and facilitation skills enabling effective interaction with operational and executive stakeholders
Skills
Experience
Minimum 10 years in IT leadership, including significant experience in organizational transformation, service delivery management, and operational excellence in international contexts. Strong background in implementing Agile and Lean practices, managing IT portfolios, and leading cross-functional teams across multiple geographic regions.
Education
Not specified
Workplace
This position is based in Le Brassus, Vaud, Switzerland, within easy reach of Lausanne.
Benefits
Health insurance (basic and supplementary coverage), 5 weeks annual vacation plus 2 additional weeks between Christmas and New Year through daily minute accrual, contribution to sports and cultural activities, remote work flexibility depending on role, company restaurant, advantageous occupational pension plan (LPP).
Culture
The brand fosters a culture of excellence and innovation, where creativity and individual contributions are highly valued. Employees are encouraged to pursue personal growth and are supported in their professional development within a collaborative and inclusive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Delivery Operations Manager», «IT Service Delivery Director», «Client Solutions Manager», «IT Performance Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.