Audemars Piguet IT Manager, Greater China Region

About Audemars Piguet

The brand is a prestigious entity within the luxury fashion sector, renowned for its exquisite craftsmanship and innovative designs. As part of a leading global luxury group, it offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.

Role & Responsibilities

• Represent Global IT across the Greater China Region and act as trusted advisor to regional leadership while ensuring effective collaboration with Global IT functions
• Govern regional IT service providers and local resources, driving continuous improvement of IT services and user experience
• Ensure availability and performance of information systems within the domain, defining and monitoring performance indicators in accordance with established SLAs
• Implement and oversee preventive and corrective maintenance activities, monitor incident and problem backlogs for ITSM compliance, and coordinate major incidents and escalations
• Support executive and VIP technology needs and govern outsourced support partners
• Communicate departmental strategy and participate in defining and communicating the roadmap for departmental activities
• Monitor roadmap execution and measure departmental performance against KPIs, identifying opportunities and risks to adapt strategy accordingly
• Ensure alignment of technological solutions with the IT system and capture and prioritize business requirements
• Support business cases, demand management, change management, and user adoption initiatives
• Schedule and deliver cybersecurity awareness and training sessions, maintain asset inventory and labels, and implement group minimum cybersecurity baselines
• Execute cybersecurity compliance controls and collect evidence for audits
• Follow incident runbooks for cyber hygiene and crisis escalation under Security Operations guidance
• Oversee consistent implementation of global cybersecurity standards across offices and boutiques, monitoring endpoint, patching, and privileged-access controls
• Oversee projects related to area of expertise, including planning of human, material, and financial resources
• Monitor project progress, identify deviations from established objectives, and implement corrective measures
• Participate in project reviews, ensure regular communication of project status to stakeholders, and report regularly to management
• Collaborate with other teams to support cross-functional projects and initiatives
• Participate in defining and optimizing team human resource needs and collaborate with HR on recruitment
• Organize and monitor onboarding of new employees, encourage skills development, and identify support needs
• Participate in implementing succession plans to ensure team continuity
• Define individual and team objectives, monitor progress using KPIs, and regularly evaluate employee performance with constructive feedback
• Manage task allocation and completion to ensure timely delivery and foster collaboration among team members
• Ensure compliance with company policies regarding working hours and HR rules and processes
• Develop annual budget for area of responsibility aligned with departmental forecasts and objectives
• Present, explain, and justify budgetary elements to management
• Implement dashboards and reporting systems to monitor budget execution
• Analyze discrepancies between forecasts and actual results and implement corrective actions
• Identify expenditure optimization opportunities and propose cost reduction strategies
• Participate in contract negotiations with suppliers and service providers
• Evaluate investment projects and ensure budget monitoring
• Ensure compliance with regulations and procedures related to supplier management and coordinates contract creation with Purchasing and Legal departments
• Ensure compliance with IT policies and security standards and support audits and risk management activities
• Maintain operational procedures and documentation and ensure alignment with enterprise architecture and technology standards
• Maintain KPIs and management reporting with accurate and up-to-date documentation
• Provide visibility on risks, projects, and service performance

Qualifications

• At least 3 years of proven experience in similar IT management roles
• Strong leadership and team management skills
• Excellent problem-solving and analytical abilities
• Excellent communication and interpersonal skills with diplomatic and mediator capabilities
• Ability to work in a volatile and constantly evolving environment with versatility
• Familiarity with infrastructure assets such as switches, Wi-Fi, and firewall systems
• Ability to travel throughout the Greater China Region as required
• ITIL v4 or v5 certification
• Experience managing retail and office projects or similar initiatives
• Flexibility in working hours
• Fluent in written and spoken English
• Proficiency in Mandarin Chinese is a plus

Skills

Experience

At least 3 years of proven experience in similar IT management or regional IT operations roles, ideally with exposure to managing retail and office environments or comparable multi-site operational scenarios within a luxury or complex organisational context.

Education

No specific educational qualification explicitly stated; however, professional IT credentials such as ITIL v4 or v5 certification are required.

Workplace

Benefits

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Culture

The brand fosters a culture of excellence and innovation, where creativity and individual contributions are highly valued. Employees are encouraged to pursue personal growth and are supported in their professional development within a collaborative and inclusive environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.