- Employment
- Full-Time
- Seniority
- Mid-Level
- Industry
- Fine Watches & Horology
- Posted
- Nov 5, 2026
About Audemars Piguet
The brand is a prestigious entity within the luxury fashion sector, renowned for its exquisite craftsmanship and innovative designs. As part of a leading global luxury group, it offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.
The Customer Service Watchmaker reports directly to the Workshop Manager and supports the workshop’s quality, performance, and service objectives. The role performs complete maintenance and repairs on Audemars Piguet watches, including chronograph calibers, and contributes to workshop quality and continuous improvement.
Role & Responsibilities
- Perform complete maintenance and repair operations on Audemars Piguet watches, including uncasing, movement servicing, dial and hand fitting, and encasing.
- Diagnose technical issues and repair quartz and mechanical calibers, from R020 through chronograph calibers (R050).
- Adjust escapements and carry out dynamic poising to ensure optimal movement performance and accuracy.
- Ensure repairs meet Audemars Piguet technical standards, quality requirements, and delivery expectations.
- Follow all Customer Service and company procedures, including technical, quality, and operational processes.
- Contribute to continuous improvement initiatives, including the SPIRALE project, to enhance workshop efficiency and repair quality.
- Maintain accurate workmanship while achieving performance, productivity, and cost objectives defined by the strategic plan.
- Use and maintain workshop tools and equipment properly, keeping them in excellent working condition and compliant with safety standards.
Qualifications
- Demonstrated expertise in complete maintenance and repairs, including chronograph calibers, while ensuring the highest technical standards.
- Strong ability to meet quality, productivity, and turnaround-time objectives in a Customer Service workshop environment.
- Proven ability to identify improvement opportunities, propose corrective actions, and contribute actively to continuous improvement initiatives such as the SPIRALE project.
- Excellent interpersonal skills, initiative, commitment to quality, collaboration, and effective communication within cross-functional teams.
Skills
Workplace
The successful candidate will be located in Madrid, Madrid, Spain.
Benefits
Competitive salary; professional development opportunities.
Culture
The brand fosters a culture of excellence and innovation, where creativity and individual contributions are highly valued. Employees are encouraged to pursue personal growth and are supported in their professional development within a collaborative and inclusive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Watch Repair Technician», «Horological Service Technician», «Watch Service Specialist», «Watchmaker, Customer Care», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.