Audemars Piguet Customer Service Quality Manager
About Audemars Piguet
As a prestigious name in the luxury watchmaking industry, the brand is renowned for its commitment to excellence, precision, and innovation. Part of a leading luxury conglomerate, it offers a dynamic work environment where craftsmanship and cutting-edge technology converge.
Join a leading luxury brand in Le Brassus, Switzerland as a Customer Service Quality Manager. Enhance service excellence in a dynamic environment.
Role & Responsibilities
- Oversee and enhance the quality of customer service operations.
- Develop and implement quality assurance protocols.
- Monitor customer feedback and implement improvements.
- Train and mentor customer service staff on quality standards.
- Collaborate with cross-functional teams to ensure service excellence.
Qualifications
- Bachelor's degree in Business Administration or related field.
- Proven experience in customer service management.
- Strong understanding of quality assurance processes.
Skills
Experience
Minimum of 3-5 years in a customer service management role, preferably within the luxury sector.
Education
Bachelor's degree in Business Administration or related field.
Workplace
This position is based in Le Brassus, Vaud, Switzerland, within easy reach of Geneva.
Culture
The brand is characterized by a culture of precision and innovation, where employees are encouraged to uphold the highest standards of craftsmanship and service. The work environment fosters creativity and collaboration, reflecting the brand's dedication to excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Service Quality Manager», «Customer Experience Quality Manager», «Service Excellence Manager», «Client Relations Quality Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.