Audemars Piguet Customer Service Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- Aug 12, 2026
About Audemars Piguet
The brand is a prestigious entity within the luxury fashion sector, renowned for its exquisite craftsmanship and innovative designs. As part of a leading global luxury group, it offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.
Customer Service Manager role in Shanghai, China. Lead workshop operations and customer service excellence for a luxury brand.
Role & Responsibilities
- Lead and mentor the customer service team, fostering a culture of excellence and continuous improvement
- Oversee daily workshop operations and ensure compliance with brand service standards
- Manage customer interactions and resolve escalated issues with professionalism and discretion
- Monitor key performance indicators and implement strategies to enhance service quality and efficiency
- Coordinate with other departments to ensure seamless customer experience
- Train and develop staff to deliver exceptional service aligned with brand values
Qualifications
- Proven experience in customer service management or a related supervisory role
- Demonstrated leadership capabilities with a track record of building high-performing teams
- Strong interpersonal and communication skills
- Excellent problem-solving and decision-making abilities
- Proficiency in customer service systems and operational management
Skills
Experience
Mid-to-senior level experience in customer service management, preferably within a luxury retail or service environment, with demonstrated success in leading teams and maintaining high service standards.
Education
Bachelor's degree in Business Administration, Management, or a related field; or equivalent professional experience in customer service leadership.
Workplace
This position is based in Shanghai, Shanghai, China.
Culture
The brand fosters a culture of excellence and innovation, where creativity and individual contributions are highly valued. Employees are encouraged to pursue personal growth and are supported in their professional development within a collaborative and inclusive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Service Operations Manager», «Customer Care Workshop Lead», «Service Excellence Manager», «Customer Support Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.