- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Oct 15, 2026
About Audemars Piguet
The brand is a prestigious entity within the luxury fashion sector, renowned for its exquisite craftsmanship and innovative designs. As part of a leading global luxury group, it offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.
The Customer Service Manager at Audemars Piguet leads service excellence and delivers a high-quality after-sales experience through efficient service operations and repair management. The role oversees customer service, repair logistics, performance reporting, and operational initiatives at the AP House; it is full-time.
Role & Responsibilities
- Deliver a personalized after-sales experience that achieves exceptional client satisfaction.
- Manage customer service activities, including the efficient follow-up of repairs and service requests.
- Monitor and analyze customer service performance through KPIs and reporting, identifying opportunities for continuous improvement.
- Ensure repair quality standards and delivery lead times are achieved while maintaining a client-centric approach.
- Oversee logistics for repairs, spare parts, accessories, and service operations.
- Maintain strong knowledge of products, service policies, pricing guidelines, and customer service procedures.
- Contribute to customer service projects and operational initiatives, supporting the overall performance and objectives of the AP House.
Qualifications
- Professional or business-level English proficiency.
- At least 5 years of experience in customer service, after-sales service, or a luxury retail environment.
- Strong client orientation, with excellent organizational, communication, and stakeholder management skills.
- Strong leadership capabilities, including the ability to build collaborative teams, encourage active listening, and develop team members.
Skills
Experience
At least 5 years in customer service, after-sales service, or a luxury retail environment.
Workplace
This position is based in Madrid, Madrid, Spain.
Benefits
Professional development opportunities.
Culture
The brand fosters a culture of excellence and innovation, where creativity and individual contributions are highly valued. Employees are encouraged to pursue personal growth and are supported in their professional development within a collaborative and inclusive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After-Sales Service Manager», «Client Services Manager», «Customer Care Manager», «Service Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.