Audemars Piguet Customer Service Logistics Coordinator
- Location
- TolochenazVaudSwitzerland
- Employment
- Full-Time
- Seniority
- Junior
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- May 8, 2026
About Audemars Piguet
A leading Swiss luxury maison operating within the watches and horology sector, the employer combines artisanal watchmaking with global distribution and after‑sales services. The organisation operates to the exacting standards of the luxury goods industry and typically forms part of an international luxury group.
Confidential luxury maison — Tolochenaz: Customer Service Logistics Coordinator. Full‑time role managing after‑sales shipments, repairs and carrier coordination.
Role & Responsibilities
- Coordinate end‑to‑end logistics for customer service operations, including inbound/outbound shipments, repairs, returns and exchanges.
- Liaise with local and international carriers, customs brokers and internal shipping teams to ensure timely delivery and compliance with customs and export regulations.
- Manage repair and service workflows with internal watchmakers and external service centres; monitor status and communicate updates to clients and internal stakeholders.
- Maintain accurate documentation for all service shipments (commercial invoices, waybills, customs declarations, RMA paperwork).
- Track and report on KPIs such as transit times, on‑time delivery, return rates and repair cycle times; propose operational improvements.
- Coordinate parts inventory for after‑sales operations and escalate shortages to procurement/warehouse teams.
- Support the customer service team by providing logistical expertise during complex cases and high‑value shipments.
- Ensure compliance with company security and insurance procedures for high‑value goods.
Qualifications
- 2+ years of professional experience in logistics, operations or after‑sales within luxury goods, watchmaking or a similarly regulated sector.
- Proven knowledge of international shipping, customs procedures and Incoterms.
- Experience coordinating with third‑party carriers, repair centres and cross‑functional teams.
- Strong organisational skills with attention to detail and ability to manage multiple high‑priority cases simultaneously.
- Comfort handling high‑value items with discretion and adherence to security protocols.
Skills
Experience
Minimum two years of hands‑on experience in logistics, operations or after‑sales customer service; prior experience in luxury goods or watches/horology preferred.
Education
Bachelor's degree or vocational diploma in logistics, supply chain, business administration or related field, or equivalent professional experience.
Workplace
This position is based in Tolochenaz, Vaud, Switzerland, within easy reach of Lausanne.
Culture
The workplace emphasises meticulous craftsmanship, precision and discretion, reflecting the maison’s commitment to quality. Cross‑functional collaboration and respect for heritage are balanced with a drive for operational excellence and continuous improvement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After‑Sales Logistics Coordinator», «Client Services Logistics Coordinator», «Customer Care Logistics Specialist», «Service Logistics Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.