Audemars Piguet CRM Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Aug 12, 2026
About Audemars Piguet
The brand is a prestigious entity within the luxury fashion sector, renowned for its exquisite craftsmanship and innovative designs. As part of a leading global luxury group, it offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.
Audemars Piguet CRM Manager position in Shanghai, overseeing client relations management strategy and retail client experience.
Role & Responsibilities
- Oversee and drive successful implementation of the client relations management strategy aligned with company goals
- Drive client understanding and manage client engagement action plans at boutiques
- Plan and execute client engagement opportunities to develop long-term client relationships
- Follow-up, measure and ensure delivery of quality client experience in boutiques
- Provide recommendations and client feedback for CRM optimization
- Serve as key partner for Retail and CRM departments
Qualifications
- University degree in Business, Retail Management, or related field
- Minimum 6 years of relevant experience in CRM roles, preferably in luxury retail industry
- Demonstrated expertise with client communication tools and retail marketing activities
- Strong data analysis skills and customer segmentation capabilities
- Excellent customer service skills with proven clientele experience
- Strong interpersonal, communication and relationship building abilities
- Proactive, detail-oriented, independent, with strong time-management and ability to work under pressure
Skills
Experience
Minimum 6 years of relevant experience in CRM roles, preferably within the luxury retail industry, with demonstrated expertise in client communication strategies and engagement initiatives.
Education
University degree in Business, Retail Management, or other relevant discipline preferred.
Workplace
The role is situated in Shanghai, Shanghai, China.
Benefits
Competitive and comprehensive compensation and benefits package offered by Audemars Piguet.
Culture
The brand fosters a culture of excellence and innovation, where creativity and individual contributions are highly valued. Employees are encouraged to pursue personal growth and are supported in their professional development within a collaborative and inclusive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Manager», «Retail CRM Specialist», «Customer Engagement Manager», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.