Audemars Piguet CRM Coordinator
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- May 28, 2026
About Audemars Piguet
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Audemars Piguet seeks CRM Coordinator in Madrid, Spain. Drive customer engagement, manage CRM database, and optimize retail performance. Full-time role.
Role & Responsibilities
- Manage and maintain the CRM database to ensure high standards of data integrity and accuracy
- Develop and implement CRM strategies to improve customer engagement and retention
- Analyze customer data to generate insights that support sales initiatives
- Monitor CRM system performance and recommend enhancements to improve efficiency and functionality
- Collaborate with sales and marketing teams to design targeted campaigns based on customer segmentation
- Support the Retail Manager in optimizing CRM performance and customer engagement initiatives
Qualifications
- 3+ years of experience in CRM department or related role
- Advanced proficiency in Microsoft Excel
- Salesforce platform knowledge and experience
- 2+ years of working experience in sales, commercial, or retail environment
- Excellent written and spoken English and Spanish
- Strong client-centric mindset and interpersonal skills
- Ability to manage complex, multifaceted responsibilities under pressure
Skills
Experience
Mid-level to senior-level professional with 3+ years of CRM department experience and 2+ years in sales, commercial, or retail environments. Demonstrated track record in optimizing customer engagement and managing complex CRM initiatives.
Education
Not specified; secondary education expected as minimum.
Workplace
This position is based in Madrid, Madrid, Spain.
Benefits
Professional development opportunities
Culture
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About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Relations Manager», «CRM Specialist», «Client Data Manager», «CRM Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.