Audemars Piguet CRM Business Analyst
- Location
- Le BrassusVaudSwitzerland
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Sep 15, 2026
About Audemars Piguet
The brand is a prestigious entity within the luxury fashion sector, renowned for its exquisite craftsmanship and innovative designs. As part of a leading global luxury group, it offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.
Audemars Piguet seeks CRM Business Analyst in Le Brassus, Switzerland. 6+ years experience required, fluent French & English.
Role & Responsibilities
- Collect, analyze, and formalize business requirements in collaboration with Retail, Marketing, Customer Service, Product, Legal, Compliance, and IT teams
- Translate business needs into clear functional requirements and acceptance criteria
- Design and recommend value-creating CRM solutions that promote user adoption and process improvement
- Prioritize initiatives with business stakeholders and Product Owners to align developments with strategic objectives
- Contribute to Agile delivery activities, including backlog management, sprint reviews, and quarterly planning
- Coordinate and lead user acceptance testing (UAT) phases to ensure business validation before production deployment
- Support users through training, assistance, and feedback collection to foster continuous improvement
- Ensure quality, consistency, and compliance of customer data in partnership with Client and Data Steward teams, respecting privacy and governance requirements
- Lead communication, change management, and CRM tool adoption activities as a trusted partner to business teams
Qualifications
- Bachelor's degree in Business Administration, Information Systems, or equivalent discipline
- Minimum 6 years of experience as a CRM Business Analyst, ideally in retail, luxury, or Salesforce environments
- Mastery of CRM processes, data models, and associated governance principles
- Experience writing functional specifications and formalizing business requirements
- Knowledge of Agile methodologies and project management practices
- Excellent analytical, synthesis, and problem-solving capabilities
- Ability to structure, challenge, and prioritize the needs of multiple stakeholders
- Autonomous, rigorous, results-oriented approach with comfort in international and cross-functional environments
- Fluent in French and English
Skills
Experience
Minimum 6 years of experience as a CRM Business Analyst, ideally in retail, luxury, or Salesforce environments.
Education
Bachelor's degree in Business Administration, Information Systems, or equivalent discipline.
Workplace
This position is based in Le Brassus, Vaud, Switzerland.
Benefits
Health insurance (basic and supplementary coverage), 5 weeks annual vacation plus 2 additional weeks between Christmas and New Year through daily accrual of additional minutes, contribution to sports or cultural activities, remote work flexibility depending on role, company restaurant, advantageous pension plan (LPP).
Culture
The brand fosters a culture of excellence and innovation, where creativity and individual contributions are highly valued. Employees are encouraged to pursue personal growth and are supported in their professional development within a collaborative and inclusive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM Systems Analyst», «Business Requirements Analyst», «CRM Functional Analyst», «Client Data Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.