Audemars Piguet Client Experience / Welcome Host
- Location
- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Mar 11, 2026
About Audemars Piguet
Audemars Piguet is an independent Swiss haute horlogerie Maison renowned for exceptional craftsmanship and contemporary watchmaking. The brand operates a network of flagship boutiques and AP Houses globally that combine retail, hospitality and cultural programming to deliver curated client experiences.
Audemars Piguet seeks a Client Experience / Welcome Host in Zurich for a 6–8 month full-time assignment at the AP House.
Role & Responsibilities
- Serve as the primary front-of-house ambassador for the AP House Zurich, delivering discreet, anticipatory hospitality to incoming clients and guests.
- Greet visitors, manage visitor flow and maintain an immaculate reception area consistent with brand standards.
- Coordinate appointments and reservations across boutique and client advisory teams; manage waitlists and on-site seating.
- Handle incoming phone, email and in-person enquiries with professional telephone and written etiquette; escalate sales or product enquiries to advisors as appropriate.
- Maintain and update client records, appointment schedules and guest lists in CRM or reservation systems; support post-visit follow-up.
- Provide administrative support for boutique operations and events, including guest check-in, name-tagging and logistics for private viewings.
- Collaborate closely with sales advisors, concierge partners and operations to ensure a seamless client journey.
- Uphold security and privacy protocols for high-net-worth clientele and sensitive client information.
Qualifications
- Right to work in Switzerland for the duration of the 6–8 month assignment.
- Professional, polished appearance and strong service orientation appropriate to a luxury environment.
- Excellent interpersonal skills with calm, courteous phone and in-person manner.
- Flexible availability including weekends and occasional evenings to match boutique hours and events.
- Reliable, punctual and able to manage competing priorities in a fast-paced front-of-house role.
- Previous experience in hospitality, luxury retail, concierge or a front-of-house position is preferred but not mandatory.
Skills
Experience
Entry-Level: 0–2 years of relevant experience. Prior experience in luxury retail, hospitality or concierge services is an advantage.
Education
Secondary education (high school diploma); vocational training in hospitality or retail is a plus.
Workplace
This position is based in Zurich, Zurich, Switzerland.
Culture
The AP House embodies a boutique hospitality ethos where haute horlogerie meets personalised service. The workplace values meticulous attention to detail, collaborative teamwork and a client-first mentality, offering a refined environment suited to those who enjoy delivering elevated guest experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Host», «Welcome Host — Luxury Retail», «Guest Relations Host», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.