Audemars Piguet Client Experience Specialist
- Location
- Le BrassusVaudSwitzerland
- Employment
- Contract
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- May 19, 2026
About Audemars Piguet
A prestigious Swiss watch manufacturer based in Le Brassus, operating within the haute horlogerie sector. The employer combines artisanal watchmaking traditions with global client-facing operations and a network of boutiques and service centres; it sits within the luxury watchmaking ecosystem and collaborates closely with international distribution and after‑sales teams.
Client Experience Specialist (6‑month contract) at a leading Swiss watch manufacturer in Le Brassus, Switzerland — client service, after‑sales and CRM role.
Role & Responsibilities
- Deliver exemplary, personalised client service throughout the customer lifecycle, from pre‑sale advice to after‑sales support.
- Manage client appointments, coordinate fittings and viewings, and ensure discreet, punctual communication with VIP clients.
- Handle after‑sales casework including servicing logistics, workshop liaison, warranty administration and follow‑up until resolution.
- Maintain and update client records in the CRM, log interactions, track preferences and support clienteling initiatives.
- Support boutique and wholesale partners with product knowledge, availability checks and client enquiries.
- Assist with client events, private viewings and trunk shows, ensuring flawless execution and guest management.
- Produce concise reports on client activity, service cases and sales opportunities; escalate complex matters to management.
Qualifications
- Proven track record in luxury retail, client services or after‑sales within watches, jewellery or high‑end hospitality.
- Excellent interpersonal skills with a client‑centric attitude and strong emotional intelligence when managing high‑value relationships.
- Professional fluency in French and strong command of English; additional languages (e.g., German, Italian) advantageous.
- Familiarity with CRM processes and meticulous attention to record‑keeping and service standards.
- Ability to work flexibly, manage competing priorities and maintain confidentiality with privileged client information.
Skills
Experience
Mid‑level candidate with several years (typically 3+ years) of experience in luxury retail, boutique client services or after‑sales within the watch, jewellery or high‑end hospitality sectors. Prior exposure to boutique operations and CRM‑driven clienteling is expected.
Education
High‑school diploma or vocational qualification; formal training in hospitality, retail management or business is preferred.
Workplace
This position is based in Le Brassus, Vaud, Switzerland, within easy reach of Lausanne.
Culture
The workplace blends Swiss artisanal tradition with an international luxury service mindset, valuing meticulous craftsmanship and discreet client care. Teams operate with high standards of professionalism, cross‑disciplinary collaboration and a commitment to long‑term client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Specialist», «Client Advisor — After‑Sales & Experience», «Customer Experience Associate», «Boutique Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.