Audemars Piguet Client Experience Specialist
- Location
- Employment
- Contract
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Apr 2, 2026
About Audemars Piguet
A prestigious Swiss watch manufacture based in Le Brassus, Vaud, operating within the haute horlogerie sector. The employer combines artisanal watchmaking with a client-centric approach, serving an international base of collectors and connoisseurs.
Client Experience Specialist (6‑month CDD) at a confidential Swiss watch manufacture in Le Brassus — contract role focused on VIP client care and after‑sales.
Role & Responsibilities
- Serve as the first point of contact for VIP and retail clients, managing inquiries across phone, email and in-person channels with impeccable discretion.
- Coordinate after‑sales service: intake, diagnostic follow‑up, atelier liaison, repair tracking and client communications until resolution.
- Manage appointments and bespoke client visits, ensuring seamless scheduling and preparation of timepieces and documentation.
- Maintain and update client records in the CRM, logging service actions, preferences and follow‑up tasks to nurture long‑term relationships.
- Escalate technical issues to watchmakers and quality teams and translate technical status into clear client updates.
- Resolve complaints and complex client issues with a solution-oriented mindset while preserving brand reputation.
- Produce regular reports on service KPIs, turnaround times and client satisfaction for the regional management team.
- Collaborate with boutique and after‑sales teams to align service standards, product knowledge and clienteling initiatives.
Qualifications
- Proven experience in luxury retail, after‑sales or client services within horology, jewelry or high‑end watches (recommended 2–5 years).
- Strong interpersonal skills with a polished, professional manner appropriate for VIP clientele.
- Solid organisational ability, with attention to detail for documentation and case tracking.
- Knowledge of watch terminology and basic technical understanding of mechanical timepieces preferred.
- Fluency in French and strong proficiency in English preferred; additional languages a plus.
Skills
Experience
Mid‑level candidate with 2–5 years' experience in luxury retail, customer service or after‑sales functions — preferably within watches or high‑end jewelry. Demonstrated track record of managing VIP clients and coordinating technical service workflows.
Education
Vocational diploma or secondary education required; higher education in hospitality, business or luxury retail preferred.
Workplace
This position is based in Le Brassus, Vaud, Switzerland, within easy reach of Lausanne.
Culture
The workplace reflects the traditions of Swiss haute horlogerie: meticulous craft, quiet professionalism and a strong client focus. Teams are collaborative and cross‑disciplinary, combining technical ateliers with client services to deliver exceptional, discreet experiences for collectors.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Advisor», «Client Relations Specialist», «After‑Sales Client Coordinator», «Client Services Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.