Audemars Piguet Client Experience Coordinator
Client Experience Coordinator at a confidential luxury fashion house in Madrid — coordinate VIP client relations, CRM and private appointments (full-time).
Overview
A leading luxury fashion house operating within a global luxury group, the employer maintains an exacting standard of craftsmanship, client service and brand heritage. The organisation blends haute couture or premium ready-to-wear with an elevated in-store experience, offering career pathways across retail, client services and commercial functions.
Role & Responsibilities
- Manage and develop relationships with high-value and VIP clients through personalised outreach, appointment coordination and bespoke in-store services.
- Maintain and enrich the CRM database with accurate client profiles, purchase histories, preferences and follow-up actions to support targeted outreach.
- Coordinate private appointments, trunk shows and client events in collaboration with store management, sales advisors and visual merchandising.
- Provide daily operational support to the sales team including clienteling tools, reservation logistics and post-sale servicing to maximise retention and lifetime value.
- Prepare regular client reports and insight briefs highlighting opportunities, conversion metrics and high-potential prospects for the commercial team.
- Act as the primary point of contact for client enquiries requiring bespoke solutions, ensuring a discreet, timely and brand-consistent response.
- Collaborate with e‑commerce, marketing and CRM teams to align omnichannel client programmes and loyalty initiatives.
Qualifications
- Minimum 3 years' experience in clienteling, retail client services or a commercial role within luxury fashion or premium retail.
- Proven ability to manage VIP client relationships with discretion and an elevated customer service ethos.
- Strong organisational skills with experience coordinating events, private appointments and multi-stakeholder logistics.
- Proficiency with CRM tools and MS Office applications; demonstrated accuracy maintaining client records and reports.
- Flexible availability to support evening and weekend client appointments when required.
Skills
Experience
Mid-level commercial experience (typically 3+ years) in luxury retail or premium customer-facing roles with demonstrable clienteling and event coordination responsibilities.
Education
Bachelor's degree in business, communications, hospitality or a related field, or equivalent professional experience in luxury retail.
Workplace
The successful candidate will be located in Madrid, Madrid, Spain.
Culture
The workplace emphasises impeccable client service, discretion and attention to detail typical of top-tier luxury maisons. Teams operate in a collaborative, fast-paced retail environment with a strong focus on craftsmanship, brand storytelling and personalised client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Coordinator», «Clienteling Coordinator», «VIP Client Coordinator», «Customer Experience Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.