Audemars Piguet Client Consultant

About Audemars Piguet

The brand is a prestigious entity within the luxury fashion sector, renowned for its exquisite craftsmanship and innovative designs. As part of a leading global luxury group, it offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.

At Audemars Piguet's first official boutique in Australia, the Client Consultant contributes to commercial success through personalized service, client development and achievement of business objectives. The role manages and grows a client portfolio, supports boutique operations and performance, and coaches Client Consultants. Full-time.

Role & Responsibilities

• Deliver an outstanding customer experience throughout the client journey, from sales through after-sales services.
• Manage and develop a portfolio of high-potential and top-tier clients while identifying new business opportunities.
• Build long-term client relationships through best-in-class clienteling and personalized engagement.
• Contribute to client acquisition and the development of the boutique's client base.
• Apply advanced selling techniques and provide expert guidance in complex product and client situations.
• Maintain in-depth product knowledge and communicate accurately about products, services and after-sales processes.
• Monitor and manage the client database (CRM) to support client development, engagement and data quality.
• Coordinate with internal stakeholders to ensure a seamless and consistent client experience.
• Achieve individual sales targets and contribute to overall business objectives.
• Participate in boutique events, client activations and networking opportunities to strengthen brand presence and client engagement.
• Contribute to stock management, merchandising standards and boutique operational excellence.
• Guide, coach and share knowledge with Client Consultants, supporting their development in selling techniques, product knowledge and client experience.
• Serve as a role model on the sales floor in client engagement, CRM discipline and brand representation.
• Maintain a professional image and uphold high standards of presentation, service and operational compliance.

Qualifications

• At least 3 years of experience in luxury retail or hospitality, including supervisory or team leadership responsibilities.
• Proven experience in a senior client-facing role within a luxury environment.
• Client-centric mindset and experience engaging HNW or VIC clientele.
• Ability to coach, develop and support others' performance.
• Strong sales and business acumen, with the ability to contribute to commercial performance and deliver results.
• Experience in client development, clienteling and relationship management within a luxury environment.
• Leadership capabilities to motivate, influence and support high-performing teams.
• Excellent interpersonal and communication skills, with the ability to engage stakeholders and build strong relationships.
• Strong organizational skills and attention to detail, with the ability to thrive in a fast-paced environment.
• Proficiency with retail tools and CRM systems.

Skills

Experience

At least 3 years in luxury retail or hospitality, including supervisory or team leadership responsibilities.

Workplace

Benefits

A competitive and comprehensive compensation and benefits package.

Culture

The brand fosters a culture of excellence and innovation, where creativity and individual contributions are highly valued. Employees are encouraged to pursue personal growth and are supported in their professional development within a collaborative and inclusive environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.