Audemars Piguet Client Consultant
Confidential Luxury Brand — Client Consultant in Beijing. Drive VIP relationships, deliver personalised service and achieve sales targets for a leading luxury fashion house.
Overview
A global luxury fashion house operating within a major luxury group, recognised for exceptional craftsmanship, refined design and an uncompromising client focus. As an employer it emphasises service excellence, product expertise and the cultivation of long‑term client relationships across premier retail locations.
Role & Responsibilities
- Develop and maintain bespoke relationships with high‑value and walk‑in clients through proactive clienteling and personalised service.
- Achieve and exceed individual and store sales targets while maximising average transaction value and client retention.
- Deliver an elevated in‑store experience: product presentation, styling advice, private appointments and after‑sales follow‑up.
- Manage client information and activity within the CRM to support timely outreach, VIP events and bespoke service initiatives.
- Coordinate with visual merchandising and inventory teams to ensure product availability, accurate stock levels and presentation standards.
- Represent the brand at client events and trunk shows; support local marketing and VIP activation initiatives.
- Handle customer inquiries, complaints and returns with poise, ensuring compliance with brand policies and service standards.
Qualifications
- Proven track record in luxury or premium retail sales, demonstrating consistent revenue generation and client development.
- Exceptional interpersonal skills with an ability to deliver discreet, personalised service to affluent clientele.
- Strong product knowledge and aptitude for luxury styling; attentive to detail and brand aesthetics.
- Comfortable using CRM systems and point‑of‑sale technology to manage client information and sales transactions.
- Professional presentation and excellent verbal communication; fluency in Mandarin and strong conversational English are typically expected for this market.
Skills
Experience
Typically 3+ years of progressive experience in luxury, designer or high‑end retail environments, with demonstrable success in developing VIP client portfolios and meeting sales targets.
Education
High school diploma or equivalent required; tertiary education in fashion, retail, business or a related discipline preferred.
Workplace
This position is based in Beijing, Beijing, China. Cerulean lists 156 open roles in Beijing, including 2 posted recently. The broader Beijing area accounts for 182 active listings on Cerulean, 3 of which are new. In China as a whole, Cerulean currently features 1.797 open positions, with 42 posted this week.
Culture
The workplace prioritises impeccable client service, meticulous attention to product and presentation, and a collaborative team environment. Employees are expected to embody the brand’s heritage and standards while contributing to a fast‑paced, customer‑centric retail operation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.