Audemars Piguet Client Concierge Coordinator
- Employment
- Full-Time
- Seniority
- Associate
- Industry
- Fine Watches & Horology
- Posted
- Sep 14, 2026
About Audemars Piguet
The brand is a prestigious entity within the luxury fashion sector, renowned for its exquisite craftsmanship and innovative designs. As part of a leading global luxury group, it offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.
Client Concierge Coordinator at Audemars Piguet Miami — manage reservations, guest profiles, and boutique experiences for luxury clientele.
Role & Responsibilities
- Foster collaborative relationships with the entire team while supporting managers and colleagues to ensure efficient service delivery
- Answer phone inquiries promptly and courteously in accordance with brand standards, managing all reservation requests and walk-in appointments
- Process reservations, cancellations, and amendments with accuracy, recording all client preferences, profile details, seating assignments, sales associate assignments, and food & beverage requirements in the CRM system
- Send reservation confirmations via email, letter, or phone within 24 hours and communicate special requirements to relevant team members
- Welcome guests warmly per brand standards, assist with belongings and accessibility needs, and maintain a professional first impression
- Escort clients to their sales associate, offer refreshments, and support guests throughout their boutique visit
- Report guest feedback, special requests, or complaints to the manager on duty for immediate resolution
- Maintain the cleanliness, organization, and professionalism of the reception area while upholding high service standards and team cohesion
Qualifications
- Minimum 2 years of client-facing experience in hospitality reservations, concierge services, healthcare administration, luxury retail, or comparable service-oriented environments
- Basic knowledge of the luxury watch industry
- Demonstrated ability to manage multiple appointments, schedules, and client requests simultaneously with exceptional attention to detail
- Proficiency with CRM systems, scheduling platforms, email, word processing, and computerized management systems
- Strong customer service, relationship-building, and guest engagement skills with the ability to deliver personalized service and demonstrate genuine empathy
- Active and effective team collaboration skills with strong motivational capacity
- Excellent written and verbal communication in English; additional language proficiency is advantageous
Skills
Experience
Minimum 2 years of client-facing experience in hospitality, concierge services, healthcare administration, medical office coordination, luxury retail, or similar service-oriented environments. Proven track record of managing multiple client requests simultaneously while maintaining detailed record-keeping and high service standards.
Education
High school diploma or equivalent; associate degree or hospitality-related certification is preferred.
Workplace
The successful candidate will be located in Miami, Florida, USA.
Benefits
Competitive and comprehensive compensation and benefits package.
Culture
The brand fosters a culture of excellence and innovation, where creativity and individual contributions are highly valued. Employees are encouraged to pursue personal growth and are supported in their professional development within a collaborative and inclusive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Concierge Specialist», «Guest Services Coordinator», «Client Reservation Specialist», «Front Office Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.