Audemars Piguet Boutique Welcome Host

About Audemars Piguet

The brand is a prestigious entity within the luxury fashion sector, renowned for its exquisite craftsmanship and innovative designs. As part of a leading global luxury group, it offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.

Role & Responsibilities

• Welcome clients and visitors with professionalism and warmth, creating a memorable first impression consistent with brand standards
• Serve as the primary point of contact, managing incoming calls, emails and client inquiries with timely responses and appropriate follow-up
• Coordinate appointments, client arrivals and boutique traffic flow to ensure a seamless client journey
• Maintain the boutique appointment calendar and support scheduling coordination for the team
• Monitor daily boutique traffic and maintain accurate records and reporting
• Support collection and accuracy of client information within CRM systems and visitor tracking tools
• Ensure the boutique remains presented to the highest standards at all times, managing hospitality materials and inventory replenishment
• Provide administrative support including document preparation, filing, data entry and record management
• Support logistics and shipment coordination whilst ensuring compliance with internal processes and documentation
• Assist with invoice tracking, supplier coordination and administrative follow-up activities
• Coordinate boutique maintenance with vendors, consultants and internal stakeholders
• Act as a key coordination point between boutique, finance and support functions
• Support communication and collaboration across teams to ensure operational efficiency
• Provide support during events, activations and peak business periods

Qualifications

• Minimum 3 years of experience in hospitality, luxury retail, customer service, reception or administrative support roles
• Strong customer-centric mindset with proven ability to deliver exceptional client experiences
• Excellent organizational skills with capacity to manage multiple priorities in a fast-paced environment
• Demonstrated experience coordinating appointments, schedules or front-of-house activities
• Strong interpersonal and communication skills with professional engagement capability
• High level of professionalism, attention to detail and administrative discipline
• Proactive, reliable and service-oriented approach with strong problem-solving abilities
• Proficiency with Microsoft Office applications, CRM systems and administrative tools
• Experience in administrative coordination, logistics support or office administration preferred
• Experience with procurement, invoice management or purchasing systems advantageous
• Demonstrated ability to work effectively across multiple functions in support of both front-of-house and back-office activities

Skills

Experience

Minimum 3 years of experience in hospitality, luxury retail, customer service, reception or administrative support roles, with demonstrated expertise in coordinating front-of-house activities and managing client interactions in a professional environment.

Education

Not specified; secondary education or equivalent expected based on role requirements.

Workplace

Benefits

Competitive and comprehensive compensation and benefits package offered.

Culture

The brand fosters a culture of excellence and innovation, where creativity and individual contributions are highly valued. Employees are encouraged to pursue personal growth and are supported in their professional development within a collaborative and inclusive environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.