Audemars Piguet Boutique Welcome Host

About Audemars Piguet

The brand is a prestigious entity within the luxury fashion sector, renowned for its exquisite craftsmanship and innovative designs. As part of a leading global luxury group, it offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.

Role & Responsibilities

• Welcome clients and visitors with professionalism and warmth, ensuring a memorable first impression aligned with brand standards
• Serve as the primary point of contact for the boutique, managing incoming calls, emails, and client enquiries with timely responses and appropriate follow-up
• Coordinate appointments, client arrivals, and boutique traffic flow to ensure a seamless client journey
• Manage and maintain the boutique appointment calendar while supporting scheduling coordination across the boutique team
• Collect and verify client information within CRM systems and visitor tracking tools to maintain data accuracy
• Monitor and record daily boutique traffic patterns, generating accurate reports as required
• Maintain boutique presentation standards and ensure facilities remain fully prepared at all times
• Manage hospitality materials inventory and coordinate replenishment activities
• Provide comprehensive administrative support including document preparation, filing, data entry, and record management
• Coordinate logistics and shipment activities while ensuring compliance with internal processes and documentation requirements
• Support invoice tracking, supplier coordination, and administrative follow-up to maintain operational continuity
• Facilitate boutique maintenance coordination with vendors, consultants, and internal stakeholders
• Act as a coordination nexus between the boutique, finance, and support functions to ensure operational efficiency
• Support events, activations, and peak business periods to facilitate seamless execution

Qualifications

• Minimum 3 years of experience in hospitality, luxury retail, customer service, reception, or administrative support roles
• Demonstrated customer-centric mindset with a passion for delivering exceptional client experiences
• Proven experience coordinating appointments, schedules, or front-of-house activities
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Strong interpersonal and communication capabilities with the ability to engage clients and stakeholders professionally
• High level of professionalism, attention to detail, and administrative discipline
• Proactive, reliable, and service-oriented approach with demonstrated problem-solving abilities
• Proficiency with Microsoft Office applications, CRM systems, and administrative tools
• Advantage: Experience in administrative coordination, logistics support, or office administration
• Advantage: Experience with procurement, invoice management, or purchasing systems

Skills

Experience

Minimum 3 years of professional experience in hospitality, luxury retail, customer service, reception, or administrative support environments, with demonstrated expertise in front-of-house coordination and client-facing service delivery.

Education

Not specified

Workplace

Benefits

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Culture

The brand fosters a culture of excellence and innovation, where creativity and individual contributions are highly valued. Employees are encouraged to pursue personal growth and are supported in their professional development within a collaborative and inclusive environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.